Availability rules for Glossary

Glossary terms now support availability rules. An availability rule restricts a term to specific end users based on variable conditions — the same rule builder used for Knowledge articles. A term whose rule doesn’t match the current conversation is skipped that turn, as if it weren’t defined; a term with no rule stays always available.

What you can do:

  • Set a rule per term — add an availability rule in the create/edit modal’s Availability section.
  • Set rules in bulk — select several terms and click Set availability to apply the same rule to all of them at once.
  • Manage rules with MCP — availability rules are surfaced by list_glossary_terms and can be set through propose_change.

Learn more in the Glossary documentation.