Availability rules for Glossary
Glossary terms now support availability rules. An availability rule restricts a term to specific end users based on variable conditions — the same rule builder used for Knowledge articles. A term whose rule doesn’t match the current conversation is skipped that turn, as if it weren’t defined; a term with no rule stays always available.
What you can do:
- Set a rule per term — add an availability rule in the create/edit modal’s Availability section.
- Set rules in bulk — select several terms and click Set availability to apply the same rule to all of them at once.
- Manage rules with MCP — availability rules are surfaced by
list_glossary_termsand can be set throughpropose_change.
Learn more in the Glossary documentation.