Release notes

July 14, 2026

Bulk End-User Deletion API

The Bulk End-User Deletion API is now available. It erases all personal data associated with one or more end users across Ada’s systems, supporting compliance with data deletion requirements such as GDPR.

API endpoints

Two REST endpoints are available:

  • Submit a deletion request (POST /v2/end-users/delete): Accepts up to 1000 identifiers and returns a job_id for tracking. Requests are idempotent for 24 hours.
  • Get a deletion job (GET /v2/jobs/{job_id}): Returns the job status and a per-identifier outcome for each submitted identifier.

Identifiers can be supplied by email, external ID, or Ada’s end-user identifiers, or matched by a stored variable. A job is accepted quickly, but erasure runs downstream across every data store, so reaching completed can take up to 30 days.

Get started

July 14, 2026

Data Export API: last_agent_id and last_agent_name on the Conversations endpoint

The v2 Conversations endpoint of the Data Export API now returns two additional fields on each conversation:

  • last_agent_id — the unique ID of the Agent who most recently handled the conversation
  • last_agent_name — the Agent’s name, corresponding to last_agent_id

Both fields identify the Agent with the most recent activity timestamp on the conversation. They return null when no Agent was assigned to the conversation.

See the Conversation object reference for the full schema.