Release notes

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July 7, 2026

Chronological order for agent arrays in the Data Export API

The Conversations endpoint in the Data Export API (v2) now returns agent_id and agent_name in the order each Agent joined the conversation. Position [0] is the first Agent assigned; the last position is the most recent.

The two arrays remain paired — agent_name[i] corresponds to agent_id[i] — and the order is stable across repeated calls.

For more details, see the conversation object reference.

July 7, 2026

Edit team member roles inline

Team member roles can now be changed directly from the Team page. The Role column shows a dropdown for each member you have permission to edit, and selecting a new role saves immediately.

Previously, changing a role required removing the team member and re-inviting them with the new permission level.

Who it affects

Owners and Admins managing dashboard access:

  • Owners can change the role of any other member.
  • Admins can change the role of any member except Owners.
  • You cannot change your own role. When you cannot edit a member’s role, it appears as text instead of a dropdown.

The team member whose role changes receives an email confirming the update, including who made the change and their previous and new roles.

Get started

  • My team for steps to change a role and the full permissions reference.