Release notes

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July 3, 2026

Article availability rules in the Knowledge API

The Knowledge API now supports availability rules on articles. An availability rule controls which articles are available to the AI Agent during a conversation, based on variables like language, user role, or any custom metadata.

A new availability_rules field is supported on:

  • GET /v2/knowledge/articles/ and GET /v2/knowledge/articles/{id}
  • POST /v2/knowledge/bulk/articles/

Rules reference variables by id. Two new endpoints return the variables available to your Agent:

  • GET /v2/variables/
  • GET /v2/variables/{id}

See Availability rules for the full schema, operator list, and examples.

You can now set availability rules on knowledge articles via MCP. See the propose_change documentation for details.

July 3, 2026

Configure how your Voice AI Agent captures and confirms information

You can now control, for each piece of information your Voice AI Agent collects, how callers provide it and whether the Agent reads it back to confirm — so critical values like order numbers get verified, while quick, low-stakes values stay fast.

What’s new

  • Capture settings — let callers respond by speech, phone keypad, or text message, or combinations, depending on what you’re collecting.
  • Confirmation settings — choose how spoken values are confirmed: no read-back, a natural repeat, a full read-back-and-confirm, or a character-by-character read-back for alphanumeric values.
  • Available for both Action inputs and Playbooks Ask steps.

How to get started

In the dashboard, set the capture and confirmation settings on each Action input (under Get inputs from conversation) or each Playbooks Ask-step variable (under Voice settings).

Existing Action inputs keep their current behavior — the new confirmation default applies only to inputs added after this release.

Learn more in Voice call capture options.