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New filters for targeted analysis in MCP Server
We’ve added new filters to the MCP Server, unlocking more ways to slice conversation data for targeted analysis.
For example, you can now ask your AI assistant:
“Can you review unresolved Voice conversations from last week that used the ‘Update booking’ playbook and let me know where I should focus my improvement efforts?”
New filters include Topics, Playbooks, Coaching, Language, Channel, Browser, Device, Status Code, and Test User.
Learn more in our MCP Server documentation.
