Release notes

The MCP Server now supports additional filters, unlocking more ways to slice conversation data for targeted analysis.

For example, you can now ask your AI assistant:

“Can you review unresolved Voice conversations from last week that used the ‘Update booking’ playbook and let me know where I should focus my improvement efforts?”

New filters include Topics, Playbooks, Coaching, Language, Channel, Browser, Device, Status Code, and Test User.

Learn more in the MCP Server documentation.