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The MCP Server now supports additional filters, unlocking more ways to slice conversation data for targeted analysis.
For example, you can now ask your AI assistant:
“Can you review unresolved Voice conversations from last week that used the ‘Update booking’ playbook and let me know where I should focus my improvement efforts?”
New filters include Topics, Playbooks, Coaching, Language, Channel, Browser, Device, Status Code, and Test User.
Learn more in the MCP Server documentation.
