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Conversations API now supports native Voice
The Conversations API now provides webhook events and channel details for Ada’s native Voice channel, bringing Voice to parity with Chat and Email.
You can now:
- Retrieve Voice channel details using
GET /v2/channelswithtype=native - Subscribe to conversation webhooks for Voice calls:
v1.conversation.created— triggered when a Voice call beginsv1.conversation.message— triggered for each message from end users, the AI Agent, or human agentsv1.conversation.ended— triggered when a call disconnects (caller hangup, bot-initiated end, or handoff)
This enables real-time integrations such as triggering third-party CSAT surveys when calls end, syncing Voice conversations to your helpdesk, or building unified analytics across all channels.
Voice webhook support requires the Unified Reasoning Engine, which is rolling out to all bots throughout February 2026.
To learn more, see the Conversations API overview and webhook documentation.
