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We’re excited to announce that your AI Agent can now respond to email inquiries!
Your customers can start a conversation with your AI Agent by simply writing an email to your chosen support address (new or existing, e.g., help@company.com). They can then converse back and forth with your AI Agent to get their issues resolved.
Your AI Agent will leverage knowledge, Actions, and Guidance configured in Ada to automatically resolve your customers’ inquiries.
If a customer issue can’t be resolved, the AI Agent will forward the conversation to your team, who can then assist the customer using the agent platform you already have in place.
Like all conversations your AI Agent has, you can audit its email conversations, and then provide Guidance to coach and improve the way it interacts with your customers, and its ability to resolve customer issues.
To learn more about email functionality and how to enable Email on your AI Agent, see Get started with email.
You can now choose to begin all of your phone calls with a menu that allows callers to select one of your enabled languages. If you turn this on, this menu will be served to all callers before the Greeting.
For more information, check out our Help Docs:
