For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
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Release notes

Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.

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March 17, 2025
March 17, 2025
March 17, 2025
March 17, 2025
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New SIP Integrations for Zendesk Talk, Gladly, and Cisco CUBE

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Built with

New Homepage Analytics Dashboard

The homepage dashboard has been redesigned to give you a clearer, more actionable view of your AI Agent’s performance, helping you drive containment, resolution, and customer satisfaction.

What’s New?

  • Improved Data Visualization – See key performance metrics like Automated Resolution (AR), CSAT, and cost savings in one place.
  • Report Previews – Quickly access insights from detailed reports without leaving the homepage.
  • Drill-Down Capabilities – Click into reports to explore trends and pinpoint areas for improvement.
  • Customizable Filters – Adjust timeframes, channels, and engagement types to focus on what matters most.

Why This Matters

Previously, tracking AI Agent performance required pulling data from multiple reports. Now, you can see everything at a glance—eliminating the need to piece together fragmented insights.

Rollout

The rollout of this new dashboard began on March 17th and concluded on March 31st.

New Handoff Integration: Zendesk Support

The Zendesk Support handoff is a cost-effective way to offer a messaging-like experience for end users and a ticketing experience for agents handling escalated conversations in Zendesk.

Use the new Zendesk Support handoff to integrate with new or existing ticketing flows and provide agents with the conversational context needed to handle inquiries.

Consult the Zendesk Support handoff guide to learn more.