Welcome to Ada’s release notes. Scroll down to see a list of recent releases.
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New Homepage Analytics Dashboard
The homepage dashboard has been redesigned to give you a clearer, more actionable view of your AI Agent’s performance, helping you drive containment, resolution, and customer satisfaction.
What’s New?
- Improved Data Visualization – See key performance metrics like Automated Resolution (AR), CSAT, and cost savings in one place.
- Report Previews – Quickly access insights from detailed reports without leaving the homepage.
- Drill-Down Capabilities – Click into reports to explore trends and pinpoint areas for improvement.
- Customizable Filters – Adjust timeframes, channels, and engagement types to focus on what matters most.
Why This Matters
Previously, tracking AI Agent performance required pulling data from multiple reports. Now, you can see everything at a glance—eliminating the need to piece together fragmented insights.
Rollout
The rollout of this new dashboard began on March 17th and concluded on March 31st.