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Make better availability rules
When you’re creating availability rules for Actions, Processes, pieces of Guidance, articles, or handoffs, you now have more options for your conditions:
- Before, if you added an Or operator in your rules, you could only specify a different value for the same variable (e.g.,
browser=chromeorfirefox). Now, you can specify different values for different variables with Or variables (e.g.,browser=chromeorchannel=Ada Web Chat). - You can now create groups of conditions that all have the same operator within the same group. This way, you can create conditions like
channel=Ada Web Chatand (browser=chromeorfirefoxorsafari).
For an example on how to use availability rules, see our instructions on how to Create an Action.