Improved formatting in AI-generated responses

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We’ve made several improvements to your AI Agent’s messages to make them more readable:

When your knowledge base contains bold, lists, and links, your messages will contain that formatting too.
Your AI Agent will now send additional links as separate messages, rather than including inline links in messages, so messages look consistent and clean between messaging channels.
When you’re creating structured content (e.g,. writing a Greeting or creating a Process), you can now use the Link block. For more information, see Create workflows with Processes.

We’ve made several improvements to your AI Agent’s messages to make them more readable:

When your knowledge base contains bold, lists, and links, your messages will contain that formatting too.
Your AI Agent will now send additional links as separate messages, rather than including inline links in messages, so messages look consistent and clean between messaging channels.
When you’re creating structured content (e.g,. writing a Greeting or creating a Process), you can now use the Link block. For more information, see Create workflows with Processes.

Release notes