Manage users and permissions
Add a user
On the Ada dashboard, go to Settings > Team.
Under Invite Member, enter your team member's name and email address.
In the Role dropdown list, select a permission level for the user.
If your bot has SSO enabled, in the Login Type, choose whether the user logs in using a password or with SSO. Each user can use only one login method. For more information, see Set up single sign-on (SSO) for your bot.
Click Send Invitation. Your bot sends your team member an automated invitation email. The email includes a signup link that expires after 24 hours; afterwards, they can set their password using the "Forgot Your Password?" link on the login page.
The new user appears in your list of team members.
Important
If your organization has multiple bots, you must add users separately to each bot. Access to one bot doesn't allow users to log into another or access its data.
Delete a user
On the Ada dashboard, go to Settings > Team.
In the list of users, click the Remove user button
. In the confirmation message that appears, click OK. The user's name is removed from your list of team members.
Understand user permissions
Users in the Ada dashboard can have different permissions levels according to the type of access they need within the Dashboard. The different roles that a user can have are Owner, Admin, Agent, and Read Only:
Owners have complete administrative access.
Admins have complete administrative access except for editing Owner team members.
Agents only have permissions to edit content in Ada.
Read Only access provides access to view, but not edit, content in Ada.
Action | Owner | Admin | Agent | Read Only |
|---|---|---|---|---|
Answers | ||||
Edit Answers | ✔ | ✔ | ✔ | ✘ |
View Answers | ✔ | ✔ | ✔ | ✔ |
Questions | ||||
Train Questions | ✔ | ✔ | ✔ | ✘ |
View Questions | ✔ | ✔ | ✔ | ✔ |
Conversations | ||||
View Conversations | ✔ | ✔ | ✔ | ✔ |
Analytics | ||||
View Analytics | ✔ | ✔ | ✔ | ✔ |
Settings | ||||
Customize Bot Colors | ✔ | ✔ | ✘ | ✘ |
Customize Bot Names | ✔ | ✔ | ✘ | ✘ |
Edit Clarifications | ✔ | ✔ | ✔ | ✘ |
Edit Tags | ✔ | ✔ | ✔ | ✘ |
View Team Members | ✔ | ✔ | ✔ | ✔ |
Add/Remove Team Members | Can edit all other team members | Can edit all team members except Owners | ✘ | ✘ |
View Filters and Redactions and Privacy | ✔ | ✔ | ✘ | ✘ |
Edit Filters and Redactions and Privacy | ✔ | ✔ | ✘ | ✘ |
View Approved Domains | ✔ | ✔ | ✘ | ✘ |
Edit Approved Domains | ✔ | ✔ | ✘ | ✘ |
Edit Handoff Integration | ✔ | ✔ | ✘ | ✘ |
View Handoff Integration | ✔ | ✔ | ✘ | ✘ |
View Answer Settings | ✔ | ✔ | ✔ | ✔ |
Export Answers | ✔ | ✔ | ✔ | ✔ |
Edit Answer Review Settings | ✔ | ✔ | ✔ | ✘ |
View Multilingual Settings | ✔ | ✔ | ✔ | ✔ |
View Multilingual Settings | ✔ | ✔ | ✔ | ✔ |
Edit Multilingual Settings | ✔ | ✔ | ✔ | ✘ |
View Authentication Settings | ✔ | ✔ | ✘ | ✘ |
Edit Authentication Settings | ✔ | ✔ | ✘ | ✘ |
Have any questions? Contact your Ada team—or email us at help@ada.support.