For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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    • Work with scripted bots
    • Before you begin
    • Build and maintain your bot
    • Integrate Ada with other tools
      • Use Ada with Salesforce
      • Use Ada with Zendesk
      • Use Ada with other chat handoff tools
      • Use Ada with shipping support tools
      • Use Ada with scheduling tools
      • Use Ada with marketing tools
      • Use Ada with social media channels
      • Securely store API tokens using the Token Vault
      • Attach chat summaries to handoff transcripts
    • Use Ada with your website
    • Measure success
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Integrate Ada with other tools

Attach chat summaries to handoff transcripts

Ada can automatically attach a summary of a customer’s conversation to a handoff transcript. This summary helps support agents quickly determine the reason for the escalation.

  • The feature summarizes all the messages exchanged between the customer and the AI Agent so far.

  • The summary appears after the last message of the transcript.

  • Summaries only consider text messages, and not button clicks.

  • Summaries are available for conversations in all languages.

Transcript summaries are currently available for Zendesk Live Chat (Zopim and ZAW), Zendesk Ticketing, Salesforce Live Chat, and the Email Handoff block.

Have any questions? Contact your Ada team, or email us at help@ada.cx.

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