Engage your customers with Proactive Conversations
We're excited to introduce Proactive Conversations - enabling your AI Agent to initiate conversations with end users on your website at key moments in their journey, providing timely and relevant support.
This feature helps you to:
- Provide in-context assistance based on where customers are on your website
- Reduce customer frustration by addressing common blockers or questions upfront
- Drive awareness and adoption of your AI Agent
Specifically you'll be able to configure either static or templated messages that you can trigger based on specific URL rules or programmatically through Ada's Embed2 Javascript API.
Related reporting that will help you understand the % of conversations driven by Proactive Conversations will follow in about 2 weeks.
For more details on this feature, check out the full help doc