Skip to main content

Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

You can subscribe to updates with our RSS feed, or sign up to get news about updates directly in your inbox.

Sign up for email notifications

At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

Improved Conversational Experience

We're excited to introduce several enhancements that improve how your AI Agent understands, responds, and engages customers—leading to better interactions that increase AI Agent CSAT and Automated Resolution.

What’s new:

  • Smarter clarifications: AI Agents now handle ambiguous questions more effectively and provide thoughtful clarifications to guide customers through possible topics.
  • Improved empathy and follow up questions: AI Agents are better at acknowledging customer issues and following up with a customer after providing solutions to offer additional help.
  • More relevant and comprehensive: AI Agents are better at referencing the most relevant articles and reference full articles instead of snippets for more comprehensive answers.
  • Inline Links: Links in Ada Chat will now be rendered inline to improve readability.