Teach your AI Agent with Coaching
We're excited to introduce Coaching - the first tool in our product that can be used to teach AI Agents how to improve over time. Coaching lets you provide feedback on what your AI Agent says, thinks, and does - enabling it to learn from past behaviour and improve.
What’s different:
- Coaching: From the conversation view, you can now Coach directly on the AI Agent's reasoning decisions, searched knowledge, action and process selection, and generated responses.
- Conversation Log: The Conversation UI has been reimagined to provide more context on the reasoning steps the AI Agent undertook and to optimize this experience for providing feedback.
- Custom Instructions: We’ve repositioned Guidance as 'Custom Instructions' and have migrated any of your existing Guidance to the new Custom Instructions tab under the AI Agent Profile. Note that any older Guidance will not experience any change in the performance based on the transition to Custom Instructions, but some of your Guidance may be improved by recreating as Coaching. For more details, see our Help Doc on Recreating Contextual Custom Instructions as Coaching
For more details on best practices for Coaching and how to teach your AI Agent, check out the Help Doc on Teaching your AI Agent How to Improve with Coaching