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Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

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New Enhancements to Topics Reporting

Topics are critical for creating an effective feedback loop! As such, we’ve introduced several reporting enhancements to help you manage and interpret Topic performance more efficiently.

What’s new:​

  1. Category aggregation:
    • Category-level performance metrics: Roll-ups from Topics within the category are now available directly on the main Topics report.
    • New drill-through Category pages: Just like a single Topics page, Category-specific pages aggregate insights across all Topics rolled up under that Category.
    • Category filters: Filter conversations and the AR report by Category for more detailed analysis.
  2. Download the entire Topics report, now including Category data.
  3. Locked table headers keep column names visible as you scroll.