Smart Capture now lets callers provide numbers with their phone's dial pad

If you use a Smart Capture block to capture a number, numeric string, or phone number from a caller, your callers will now be able to provide the value by speaking it or by entering it into their phone's dial pad.

Before capturing a value, your AI Agent or bot will automatically tell callers that they can either say the number or enter it into their dial pad.

For more information, check out our Help Docs:

• If you have a generative AI Agent, see Use the Smart Capture block to intelligently capture callers' responses.
• If you have a scripted bot, see Use the Smart Capture block to intelligently capture callers' responses.