Skip to main content

Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

You can subscribe to updates with our RSS feed, or sign up to get news about updates directly in your inbox.

Sign up for email notifications

At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

Get more accurate analytics data

As part of continually improving the accuracy of our automated resolution classification model, we have made two exciting updates for generative clients:

  • Your AI Agent now evaluates all of its conversations for automated resolutions, instead of just a sample.

  • We've improved the way your AI Agent evaluates whether it provided relevant information grounded in your knowledge content, meaning its classifications are more accurate.

Going forward, all of the the data on automatic resolutions in your reports, and your conversation topics, will include all conversations.

For more information, see Understand and improve your AI Agent's automated resolution rate.