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# CSAT survey RUN step in Playbooks

## What's new

Structured v2 Playbooks can ask the end user to rate their experience at the point the author chooses, with the new **CSAT survey** RUN target.
The **CSAT survey** RUN target shows the survey card in web chat and messaging channels.
On Voice, it asks the caller for permission and then texts the survey link through Agent SMS.
On Email, it sends the survey link in its own email.
The Playbook continues with its next step and does not wait for the rating.

See the [CSAT survey RUN step](/docs/automation/playbooks/step-reference#csat-survey) for authoring instructions.