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# Amazon Connect handoff documentation

## Documentation updates

### Amazon Connect handoff

Documentation is now available for the Amazon Connect handoff integration. The integration allows AI Agents to escalate conversations to human agents in Amazon Connect via live chat, relaying messages and attachments bidirectionally between the end user and the agent.

The documentation covers setup, configuration, custom contact attributes, and checking queue hours of operation.

See [Amazon Connect handoff](/docs/handoffs/amazon-connect) to get started.