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# Lightbox viewer for images in handoffs

Images shared during handoff conversations now open in an inline lightbox viewer instead of a new browser tab, keeping agents in context during active handoffs.

## Highlights

* **Lightbox view** – Clicking any image in a handoff conversation opens it in an inline overlay.
* **Carousel navigation** – Scroll through multiple images in the conversation without closing the viewer.
* **Download and print** – Click the image within the lightbox to access download and print options.
* **Quick dismiss** – Press **ESC** or click the close button to exit the lightbox.

## Scope

This update applies to all handoff types where images are displayed by the system. Images shared as links are not affected.