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# Email CCs for Zendesk Handoffs

An optional **Email CCs** input field is now available on the Zendesk Ticketing block. This allows CC'd recipients from an email conversation to be passed directly into a Zendesk ticket at handoff, without requiring a custom field in Zendesk.

When configured with the `email_latest_CC_list` variable, all CC'd participants are automatically included on the ticket, ensuring they receive replies from human agents after handoff.

Learn more about configuring email handoffs in Zendesk in the [Zendesk Ticketing block documentation](/docs/handoffs/zendesk/zendesk-ticketing#use-the-zendesk-ticketing-app) and [Email handoffs](/docs/channels/email/email-configuration/email-handoffs#zendesk-ticketing).