> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/release-notes/2025/9/18/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Docs updates: Improvement tactics & best practices

We've added new help articles to make it easier for customers and teams to improve and optimize AI Agents. This includes a new **Improvement tactics** page as well as several new **Best practices** topics that provide practical examples and guidelines.

### What's new

* 🚀 **[Improvement tactics](/docs/welcome/improvement-tactics)**\
  Practical strategies for diagnosing issues and improving Agent performance.

* 📖 **Best practices** (first set now published):
  * 📚 **[Topics](/docs/optimization/performance/intent-intelligence/best-practices)**: How to structure and manage topics for performance and clarity.
  * 📘 **[Knowledge setup](/docs/knowledge/core-workflows/knowledge-setup/best-practices)**: Guidelines for organizing knowledge articles so answers are accurate and reliable.
  * ⚙️ **[Actions](/docs/automation/tools/api-tools/api-tool-control/best-practices)**: Tips for controlling when and how Actions are triggered.
  * 🎯 **[Coaching](/docs/optimization/coaching/best-practices)**: Recommendations for monitoring and coaching Agents to improve over time.
  * 🎨 **[Personalization](/docs/optimization/personalization/best-practices)**: How to use variables and conditions to tailor responses for different end users.
  * 👋 **[Greetings](/docs/automation/greetings/best-practices)**: Latest addition! Covers how to create warm, on-brand greetings that set the right tone and expectations for conversations. Stay tuned — more best practices to come!