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# New Ticket Recipient Field on Zendesk Ticketing Block

Added a **Ticket Recipient** field to the Zendesk Ticketing block. This allows you to specify the email address that human agents should reply from when responding to escalated tickets—whether it matches your BYOD address or differs. This eliminates the need for a third-party app in Zendesk to manage agent reply addresses.

Learn more about configuring the Zendesk Ticketing block [here](/docs/channels/email/email-configuration/email-handoffs#zendesk-ticketing).