> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Shared email address improvements for Zendesk Handoffs

Added a configuration option to connect Ada with Zendesk via SMTP. This connection gives Ada visibility into Zendesk email traffic and enables more seamless handoffs and shared email address scenarios between AI Agents and human agents.

Learn more about how to set up the Zendesk SMTP Connector [here](/docs/handoffs/zendesk/zendesk-smtp-connector).