> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/release-notes/2024/4/5/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# CSAT survey improvements in generative AI Agents

We are introducing a set of customization features for the CSAT (customer satisfaction) survey.

The improvements include:

* **Trigger customization**: You can now configure the CSAT survey to trigger independently:
  * when customers close the chat window when conversing with the AI agent
  * when the conversation with a human agent has concluded
* **Question customization**: Tailor the CSAT, resolution, and additional comments questions according to your needs, including the ability to define the question in each enabled language.
* **Question ordering**: Gain the flexibility to customize the order in which the questions appear, tailoring the survey flow to match your specific requirements.
* **Question requirement settings**: Designate each question as Required or Optional, providing greater control over the survey experience.

For more details, visit our [help docs on CSAT](/docs/optimization/performance/csat-survey).