> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/release-notes/2023/8/31/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Updated Zendesk messaging ticket source

After a handoff occurs through Zendesk Messaging, Zendesk Messaging tickets originating from your bot will now be tracked in Zendesk through the "messaging" channel source. We're making this change to better comply with Zendesk's new omnichannel routing and reporting capabilities that rely on the "messaging" channel source.

This change takes effect once a chatter starts a new chat session. For bots that have long persistence settings, you or your agents may wish to tell chatters to clear their caches to display the updated channel source.