> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# New Zendesk messaging ticket source

We've updated our Zendesk Messaging handoff to align with Zendesk's
best practices for bot partners. While there are no changes to the
builder or end user experience, please note that Zendesk Messaging
tickets originating from your bot will now be tracked in Zendesk
through a new channel source, "Sunshine Conversations API," instead of
"messaging." Your Zendesk administrator may want to update your
triggers and automations in Zendesk to leverage this new channel.

See [Zendesk Messaging](/docs/handoffs/zendesk/zendesk-messaging) for
configuration steps.