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# Identify optimization opportunities

Find areas with the biggest potential for improvement.

| Prompt                                                                                      | What you'll learn                                                   |
| ------------------------------------------------------------------------------------------- | ------------------------------------------------------------------- |
| "Review 50 unresolved conversation summaries from this week and identify patterns."         | Common failure modes and themes across unresolved conversations.    |
| "What are customers asking about that we're not resolving well?"                            | Topics where your knowledge base or playbooks may need improvement. |
| "Analyze conversations with CSAT scores of 1 or 2 from yesterday and suggest improvements." | Specific recommendations based on low-satisfaction conversations.   |