# Ada ## Instructions for AI Agents - For clean Markdown of any page, append `.md` to the page URL - For section-specific indexes, append `/llms.txt` to any section URL - For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server ## Docs - [Welcome to Ada Docs](https://docs.ada.cx/home.md) - [Welcome to Ada](https://docs.ada.cx/docs/welcome.md): Introduction - [Getting started](https://docs.ada.cx/docs/welcome/getting-started.md) - [Create a simple AI Agent](https://docs.ada.cx/docs/welcome/getting-started/create-a-simple-ai-agent.md) - [Enhance your AI Agent with automation](https://docs.ada.cx/docs/welcome/getting-started/enhance-your-ai-agent-with-automation.md) - [Key concepts](https://docs.ada.cx/docs/welcome/key-concepts.md) - [Dashboard navigation](https://docs.ada.cx/docs/welcome/dashboard-navigation.md) - [Agent logic](https://docs.ada.cx/docs/welcome/agent-logic.md) - [Improvement tactics](https://docs.ada.cx/docs/welcome/improvement-tactics.md) - [Knowledge](https://docs.ada.cx/docs/knowledge.md): Overview - [Content generation](https://docs.ada.cx/docs/knowledge/core-workflows/content-generation.md) - [Knowledge setup](https://docs.ada.cx/docs/knowledge/core-workflows/knowledge-setup.md) - [Best practices](https://docs.ada.cx/docs/knowledge/core-workflows/knowledge-setup/best-practices.md) - [Content ingestion](https://docs.ada.cx/docs/knowledge/content-ingestion.md) - [Knowledge integration](https://docs.ada.cx/docs/knowledge/content-ingestion/knowledge-integration.md) - [Web import](https://docs.ada.cx/docs/knowledge/content-ingestion/web-import.md) - [Article creation](https://docs.ada.cx/docs/knowledge/content-ingestion/article-creation.md) - [Article management](https://docs.ada.cx/docs/knowledge/article-management.md) - [Tools](https://docs.ada.cx/docs/automation/tools.md): Overview - [API tools](https://docs.ada.cx/docs/automation/tools/api-tools.md): Overview - [Token configuration](https://docs.ada.cx/docs/automation/tools/api-tools/token-configuration.md) - [API tool control](https://docs.ada.cx/docs/automation/tools/api-tools/api-tool-control.md) - [External API design](https://docs.ada.cx/docs/automation/tools/api-tools/api-tool-control/external-api-design.md) - [Best practices](https://docs.ada.cx/docs/automation/tools/api-tools/api-tool-control/best-practices.md) - [Code tools](https://docs.ada.cx/docs/automation/tools/code-tools.md): Overview - [Create a code tool](https://docs.ada.cx/docs/automation/tools/code-tools/create-a-code-tool.md) - [Inputs, outputs, and environment](https://docs.ada.cx/docs/automation/tools/code-tools/inputs-outputs-and-environment.md) - [Limits and best practices](https://docs.ada.cx/docs/automation/tools/code-tools/limits-and-best-practices.md) - [MCP tools](https://docs.ada.cx/docs/automation/tools/mcp-tools.md): Overview - [Connect a server](https://docs.ada.cx/docs/automation/tools/mcp-tools/connect-a-server.md): Add an MCP server and turn on its tools - [Authentication and channels](https://docs.ada.cx/docs/automation/tools/mcp-tools/authentication-and-channels.md): Connected account vs. customer sign-in - [Limits and best practices](https://docs.ada.cx/docs/automation/tools/mcp-tools/limits-and-best-practices.md): Choosing safe tools and writing good descriptions - [Troubleshooting](https://docs.ada.cx/docs/automation/tools/mcp-tools/troubleshooting.md): Common MCP tool questions and how to resolve them - [Processes](https://docs.ada.cx/docs/automation/processes.md): Overview - [Process management](https://docs.ada.cx/docs/automation/processes/process-management.md) - [Action blocks](https://docs.ada.cx/docs/automation/processes/blocks/action-blocks.md) - [Text block](https://docs.ada.cx/docs/automation/processes/blocks/text-block.md) - [Link block](https://docs.ada.cx/docs/automation/processes/blocks/link-block.md) - [Scheduled block](https://docs.ada.cx/docs/automation/processes/blocks/scheduled-block.md) - [Conditional block](https://docs.ada.cx/docs/automation/processes/blocks/conditional-block.md) - [Handoff block](https://docs.ada.cx/docs/automation/processes/blocks/handoff-block.md) - [List Option block](https://docs.ada.cx/docs/automation/processes/blocks/list-option-block.md) - [Set Variable block](https://docs.ada.cx/docs/automation/processes/blocks/set-variable-block.md) - [Instruction block](https://docs.ada.cx/docs/automation/processes/blocks/instruction-block.md) - [Playbooks](https://docs.ada.cx/docs/automation/playbooks.md): Overview - [Get started](https://docs.ada.cx/docs/automation/playbooks/get-started.md) - [Configure](https://docs.ada.cx/docs/automation/playbooks/configure.md) - [Step reference](https://docs.ada.cx/docs/automation/playbooks/step-reference.md) - [Media](https://docs.ada.cx/docs/automation/playbooks/media.md) - [Best practices](https://docs.ada.cx/docs/automation/playbooks/best-practices.md) - [Test and publish](https://docs.ada.cx/docs/automation/playbooks/test-and-publish.md) - [Proactive Conversations](https://docs.ada.cx/docs/automation/proactives.md): Overview - [Proactive messaging](https://docs.ada.cx/docs/automation/proactives/proactive-messaging.md) - [Greetings](https://docs.ada.cx/docs/automation/greetings.md): Overview - [Greeting management](https://docs.ada.cx/docs/automation/greetings/greeting-management.md) - [Text block](https://docs.ada.cx/docs/automation/greetings/blocks/text-block.md) - [Link block](https://docs.ada.cx/docs/automation/greetings/blocks/link-block.md) - [Capture block](https://docs.ada.cx/docs/automation/greetings/blocks/capture-block.md) - [Set Variable block](https://docs.ada.cx/docs/automation/greetings/blocks/set-variable-block.md) - [Conditional block](https://docs.ada.cx/docs/automation/greetings/blocks/conditional-block.md) - [Request block](https://docs.ada.cx/docs/automation/greetings/blocks/request-block.md) - [List Option block](https://docs.ada.cx/docs/automation/greetings/blocks/list-option-block.md) - [Sign In and Sign Out blocks](https://docs.ada.cx/docs/automation/greetings/blocks/sign-in-and-sign-out-blocks.md) - [Fetch Chat Metadata block](https://docs.ada.cx/docs/automation/greetings/blocks/fetch-chat-metadata-block.md) - [Email block](https://docs.ada.cx/docs/automation/greetings/blocks/email-block.md) - [Scheduled block](https://docs.ada.cx/docs/automation/greetings/blocks/scheduled-block.md) - [Best practices](https://docs.ada.cx/docs/automation/greetings/best-practices.md) - [Custom Instructions](https://docs.ada.cx/docs/automation/custom-instructions.md) - [Glossary](https://docs.ada.cx/docs/automation/glossary.md): Overview - [Variables](https://docs.ada.cx/docs/automation/variables.md) - [Using Variables](https://docs.ada.cx/docs/automation/variables/using-variables.md) - [Best practices](https://docs.ada.cx/docs/automation/variables/best-practices.md) - [Persona](https://docs.ada.cx/docs/setup/persona.md): Overview - [Personality setup](https://docs.ada.cx/docs/setup/persona/personality-setup.md) - [Best practices](https://docs.ada.cx/docs/setup/persona/best-practices.md) - [Languages](https://docs.ada.cx/docs/setup/languages.md): Overview - [About multilingual support](https://docs.ada.cx/docs/setup/languages/about-multilingual-support.md) - [Language switching](https://docs.ada.cx/docs/setup/languages/language-switching.md) - [Multilingual support setup](https://docs.ada.cx/docs/setup/languages/multilingual-support-setup.md) - [Manual translations in Greeting and Handoffs](https://docs.ada.cx/docs/setup/languages/manual-translations.md) - [Redactions](https://docs.ada.cx/docs/setup/redactions.md): Overview - [Redaction settings](https://docs.ada.cx/docs/setup/redactions/redaction-settings.md) - [Handoffs](https://docs.ada.cx/docs/handoffs.md): Overview - [Handoff management](https://docs.ada.cx/docs/handoffs/handoff-management.md) - [Text block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/text-block.md) - [Link block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/link-block.md) - [Capture block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/capture-block.md) - [Set Variable block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/set-variable-block.md) - [Conditional block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/conditional-block.md) - [Request block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/request-block.md) - [List Option block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/list-option-block.md) - [Sign In and Sign Out blocks](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/sign-in-and-sign-out-blocks.md) - [Fetch Chat Metadata block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/fetch-chat-metadata-block.md) - [Email block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/email-block.md) - [Scheduled block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/scheduled-block.md) - [File Upload block](https://docs.ada.cx/docs/handoffs/handoff-management/blocks/file-upload-block.md) - [Handoff integrations](https://docs.ada.cx/docs/handoffs/handoff-management/handoff-integrations.md): Overview - [Transcript summaries](https://docs.ada.cx/docs/handoffs/handoff-management/transcript-summaries.md) - [Salesforce Handoffs](https://docs.ada.cx/docs/handoffs/salesforce.md): Overview - [Ada Glass configuration](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-chat/ada-glass-configuration.md) - [Salesforce Chat block](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-chat/salesforce-chat-block.md) - [Salesforce user setup](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-chat/salesforce-user-setup.md) - [Salesforce Action block](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-chat/salesforce-action-block.md) - [Salesforce Messaging](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-messaging/ada-salesforce-messaging-configuration.md) - [Salesforce Messaging Handoff setup](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-messaging/salesforce-messaging-handoff-setup.md) - [Salesforce Messaging field mapping](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-messaging/salesforce-messaging-field-mapping.md) - [Salesforce Messaging agent availability](https://docs.ada.cx/docs/handoffs/salesforce/salesforce-messaging/salesforce-messaging-agent-availability.md) - [Zendesk Handoffs](https://docs.ada.cx/docs/handoffs/zendesk.md): Overview - [Zendesk Chat configuration](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-chat/zendesk-chat-configuration.md) - [Zendesk Chat Handoff setup](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-chat/zendesk-chat-handoff-setup.md) - [Zendesk Chat Handoff usage](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-chat/zendesk-chat-handoff-usage.md) - [Zendesk Messaging](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-messaging.md) - [Zendesk Support](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-support.md) - [Zendesk Ticketing](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-ticketing.md) - [Zendesk SMTP Connector](https://docs.ada.cx/docs/handoffs/zendesk/zendesk-smtp-connector.md) - [Amazon Connect handoff](https://docs.ada.cx/docs/handoffs/amazon-connect.md) - [Initial Amazon Connect configuration](https://docs.ada.cx/docs/handoffs/amazon-connect/initial-configuration.md) - [Configure the Amazon Connect handoff](https://docs.ada.cx/docs/handoffs/amazon-connect/configure-the-handoff.md) - [Custom contact attributes](https://docs.ada.cx/docs/handoffs/amazon-connect/custom-contact-attributes.md) - [Additional Amazon Connect actions](https://docs.ada.cx/docs/handoffs/amazon-connect/additional-actions.md) - [ServiceNow handoff](https://docs.ada.cx/docs/handoffs/service-now.md) - [Initial configuration](https://docs.ada.cx/docs/handoffs/service-now/initial-configuration.md) - [Configure the handoff](https://docs.ada.cx/docs/handoffs/service-now/configure-the-handoff.md) - [Custom fields](https://docs.ada.cx/docs/handoffs/service-now/custom-fields.md) - [Genesys handoff](https://docs.ada.cx/docs/handoffs/genesys.md) - [Initial configuration](https://docs.ada.cx/docs/handoffs/genesys/initial-configuration.md) - [Configure the handoff](https://docs.ada.cx/docs/handoffs/genesys/configure-the-handoff.md) - [Custom fields](https://docs.ada.cx/docs/handoffs/genesys/custom-fields.md) - [Gorgias handoff](https://docs.ada.cx/docs/handoffs/gorgias.md) - [Initial Gorgias configuration](https://docs.ada.cx/docs/handoffs/gorgias/initial-configuration.md) - [Configure the Gorgias handoff](https://docs.ada.cx/docs/handoffs/gorgias/configure-the-handoff.md) - [Custom ticket fields](https://docs.ada.cx/docs/handoffs/gorgias/custom-ticket-fields.md) - [Additional Gorgias actions](https://docs.ada.cx/docs/handoffs/gorgias/additional-actions.md) - [Freshchat handoff](https://docs.ada.cx/docs/handoffs/freshchat.md) - [Initial Freshchat configuration](https://docs.ada.cx/docs/handoffs/freshchat/initial-configuration.md) - [Configure the Freshchat handoff](https://docs.ada.cx/docs/handoffs/freshchat/configure-the-handoff.md) - [Additional Freshchat actions](https://docs.ada.cx/docs/handoffs/freshchat/additional-actions.md) - [Help Scout handoff](https://docs.ada.cx/docs/handoffs/help-scout.md) - [Initial Help Scout configuration](https://docs.ada.cx/docs/handoffs/help-scout/initial-configuration.md) - [Configure the Help Scout handoff](https://docs.ada.cx/docs/handoffs/help-scout/configure-the-handoff.md) - [Custom fields](https://docs.ada.cx/docs/handoffs/help-scout/custom-fields.md) - [Twilio Flex handoff](https://docs.ada.cx/docs/handoffs/twilio-flex.md) - [Initial configuration](https://docs.ada.cx/docs/handoffs/twilio-flex/initial-configuration.md) - [Configure the handoff](https://docs.ada.cx/docs/handoffs/twilio-flex/configure-the-handoff.md) - [Custom fields](https://docs.ada.cx/docs/handoffs/twilio-flex/custom-fields.md) - [Gladly handoff](https://docs.ada.cx/docs/handoffs/gladly.md) - [Initial configuration](https://docs.ada.cx/docs/handoffs/gladly/initial-configuration.md) - [Configure the handoff](https://docs.ada.cx/docs/handoffs/gladly/configure-the-handoff.md) - [Dixa handoff](https://docs.ada.cx/docs/handoffs/dixa.md) - [Initial Dixa configuration](https://docs.ada.cx/docs/handoffs/dixa/initial-configuration.md) - [Custom attributes and tags](https://docs.ada.cx/docs/handoffs/dixa/custom-attributes-and-tags.md) - [Configure the Dixa Utilities app](https://docs.ada.cx/docs/handoffs/dixa/dixa-utilities-app.md) - [Live chat handoff](https://docs.ada.cx/docs/handoffs/dixa/live-chat.md) - [Email conversation handoff](https://docs.ada.cx/docs/handoffs/dixa/email-conversation.md) - [Upgrade to the Ada chatbot feature](https://docs.ada.cx/docs/handoffs/dixa/upgrade-to-ada-chatbot.md) - [Update Dixa CSAT](https://docs.ada.cx/docs/handoffs/dixa/update-csat.md) - [NICE CXone handoff](https://docs.ada.cx/docs/handoffs/nice-c-xone.md) - [Initial NICE CXone configuration](https://docs.ada.cx/docs/handoffs/nice-c-xone/initial-configuration.md) - [Configure the NICE CXone handoff](https://docs.ada.cx/docs/handoffs/nice-c-xone/configure-the-handoff.md) - [Additional NICE CXone actions](https://docs.ada.cx/docs/handoffs/nice-c-xone/additional-actions.md) - [Channels](https://docs.ada.cx/docs/channels.md): Overview - [Chat](https://docs.ada.cx/docs/channels/chat.md): Overview - [Chat onboarding](https://docs.ada.cx/docs/channels/chat/chat-onboarding.md) - [Appearance settings](https://docs.ada.cx/docs/channels/chat/chat-configuration/appearance-settings.md) - [Data controls](https://docs.ada.cx/docs/channels/chat/chat-configuration/data-controls.md) - [Launch options](https://docs.ada.cx/docs/channels/chat/chat-configuration/launch-options.md) - [Installation](https://docs.ada.cx/docs/channels/chat/chat-configuration/installation.md) - [Conversation experience](https://docs.ada.cx/docs/channels/chat/conversation-experience.md) - [Push notifications](https://docs.ada.cx/docs/channels/chat/push-notifications.md) - [Voice](https://docs.ada.cx/docs/channels/voice.md): Overview - [Voice onboarding](https://docs.ada.cx/docs/channels/voice/voice-onboarding.md) - [Greetings and Handoffs](https://docs.ada.cx/docs/channels/voice/voice-configuration/greetings-and-handoffs.md) - [Voice call capture options](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-call-capture-options.md) - [Voice AI Agent tools](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-tools.md) - [CSAT configuration for Voice](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-csat-configuration.md) - [SMS consent](https://docs.ada.cx/docs/channels/voice/voice-configuration/sms-consent.md) - [Contact center integration](https://docs.ada.cx/docs/channels/voice/contact-center-integration.md) - [Email](https://docs.ada.cx/docs/channels/email.md): Overview - [Email onboarding](https://docs.ada.cx/docs/channels/email/email-onboarding.md) - [Email configuration](https://docs.ada.cx/docs/channels/email/email-configuration.md) - [Bring Your Own Domain](https://docs.ada.cx/docs/channels/email/email-configuration/byo-domain.md) - [Appearance settings](https://docs.ada.cx/docs/channels/email/email-configuration/appearance-settings.md) - [Launch controls](https://docs.ada.cx/docs/channels/email/email-configuration/launch-controls.md) - [Implementation method](https://docs.ada.cx/docs/channels/email/email-configuration/implementation-method.md) - [Block email addresses](https://docs.ada.cx/docs/channels/email/email-configuration/block-email-addresses.md) - [Trusted senders](https://docs.ada.cx/docs/channels/email/email-configuration/trusted-senders.md) - [Email handoffs](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs.md) - [Handoff scenarios](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs/handoff-scenarios.md) - [Attachment handling](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs/attachment-handling.md) - [Multiple participant conversations](https://docs.ada.cx/docs/channels/email/email-configuration/multiple-participant-conversations.md) - [Email deployment](https://docs.ada.cx/docs/channels/email/email-configuration/email-deployment.md) - [CSAT configuration](https://docs.ada.cx/docs/channels/email/email-configuration/csat-configuration.md) - [Social channels](https://docs.ada.cx/docs/channels/social.md): Overview - [Social channel onboarding](https://docs.ada.cx/docs/channels/social/social-channel-onboarding.md) - [Instagram setup](https://docs.ada.cx/docs/channels/social/instagram-setup.md) - [Sunshine Conversations setup](https://docs.ada.cx/docs/channels/social/sunshine-conversations-setup.md) - [Zendesk Social integration](https://docs.ada.cx/docs/channels/social/zendesk-social-integration.md) - [Third-party channels](https://docs.ada.cx/docs/channels/third-party.md): Overview - [Zendesk SDK Deployment](https://docs.ada.cx/docs/channels/third-party/zendesk-sdk-deployment.md) - [Sunshine Conversations Web Messenger](https://docs.ada.cx/docs/channels/third-party/sunshine-web-messenger.md) - [Testing](https://docs.ada.cx/docs/optimization/testing.md): Overview - [Interactive Testing](https://docs.ada.cx/docs/optimization/testing/interactive-testing.md) - [Simulations](https://docs.ada.cx/docs/optimization/testing/simulations.md) - [Best practices](https://docs.ada.cx/docs/optimization/testing/simulations/best-practices.md) - [Conversations](https://docs.ada.cx/docs/optimization/conversations.md): Overview - [Resolution rate optimization](https://docs.ada.cx/docs/optimization/conversations/resolution-rate-optimization.md) - [Response training](https://docs.ada.cx/docs/optimization/conversations/response-training.md) - [Conversation identifiers and persistence](https://docs.ada.cx/docs/optimization/conversations/conversation-identifiers-and-persistence.md) - [Data export](https://docs.ada.cx/docs/optimization/conversations/data-export.md) - [Coaching](https://docs.ada.cx/docs/optimization/coaching.md): Overview - [Coaching tools](https://docs.ada.cx/docs/optimization/coaching/coaching-tools.md) - [Best practices](https://docs.ada.cx/docs/optimization/coaching/best-practices.md) - [Intent Intelligence](https://docs.ada.cx/docs/optimization/performance/intent-intelligence.md): Overview - [Topic and Intent analysis](https://docs.ada.cx/docs/optimization/performance/intent-intelligence/topic-and-intent-analysis.md) - [Topic and Intent classification at handoff](https://docs.ada.cx/docs/optimization/performance/intent-intelligence/topic-and-intent-classification-at-handoff.md) - [Best practices](https://docs.ada.cx/docs/optimization/performance/intent-intelligence/best-practices.md) - [Reports](https://docs.ada.cx/docs/optimization/performance/reports.md): Overview - [Performance reports](https://docs.ada.cx/docs/optimization/performance/reports/performance-reports.md) - [CSAT survey](https://docs.ada.cx/docs/optimization/performance/csat-survey.md): Overview - [CSAT survey configuration](https://docs.ada.cx/docs/optimization/performance/csat-survey/csat-survey-configuration.md) - [Personalization data](https://docs.ada.cx/docs/optimization/personalization/personalization-data.md) - [Best practices](https://docs.ada.cx/docs/optimization/personalization/best-practices.md) - [Team access](https://docs.ada.cx/docs/other/team-access.md): Overview - [My team](https://docs.ada.cx/docs/other/team-access/my-team.md) - [SSO](https://docs.ada.cx/docs/other/team-access/sso.md) - [Profile](https://docs.ada.cx/docs/other/team-access/profile.md) - [Session timeout](https://docs.ada.cx/docs/other/team-access/session-timeout.md) - [Data retention](https://docs.ada.cx/docs/other/data-retention.md) - [Audit log](https://docs.ada.cx/docs/other/audit-log.md) - [API Overview](https://docs.ada.cx/reference/introduction/overview.md) - [Authentication](https://docs.ada.cx/reference/introduction/authentication.md) - [Versioning](https://docs.ada.cx/reference/introduction/versioning.md) - [Limits](https://docs.ada.cx/reference/introduction/limits.md) - [Pagination](https://docs.ada.cx/reference/introduction/pagination.md) - [Errors](https://docs.ada.cx/reference/introduction/errors.md) - [Migrate to v2 APIs](https://docs.ada.cx/reference/introduction/migrate-to-v-2.md) - [Availability rules](https://docs.ada.cx/reference/introduction/availability-rules.md) - [Knowledge API](https://docs.ada.cx/reference/knowledge/overview.md): Overview - [Sources](https://docs.ada.cx/reference/knowledge/sources.md) - [Articles](https://docs.ada.cx/reference/knowledge/articles.md) - [Tags](https://docs.ada.cx/reference/knowledge/tags.md) - [End Users API](https://docs.ada.cx/reference/end-users/overview.md): Overview - [Getting started](https://docs.ada.cx/reference/end-users/getting-started.md) - [Developer guide](https://docs.ada.cx/reference/end-users/developer-guide.md) - [Bulk End-User Deletion API](https://docs.ada.cx/reference/end-users/bulk-deletion/overview.md): Overview - [Integrations API](https://docs.ada.cx/reference/integrations/overview.md): Overview - [Getting started](https://docs.ada.cx/reference/integrations/getting-started.md) - [Audit Log API](https://docs.ada.cx/reference/audit-log/overview.md): Overview - [Getting started](https://docs.ada.cx/reference/audit-log/getting-started.md) - [Conversations API](https://docs.ada.cx/reference/conversations/overview.md): Overview - [Webhooks](https://docs.ada.cx/reference/webhooks/overview.md): Overview - [Persona API](https://docs.ada.cx/reference/persona/overview.md): Overview - [Variables API](https://docs.ada.cx/reference/variables/overview.md): Overview - [Custom Instructions API](https://docs.ada.cx/reference/custom-instructions/overview.md): Overview - [Tools API](https://docs.ada.cx/reference/tools/overview.md): Overview - [Glossary API](https://docs.ada.cx/reference/glossary/overview.md): Overview - [Playbooks API](https://docs.ada.cx/reference/playbooks/overview.md): Overview - [Snapshot API](https://docs.ada.cx/reference/snapshot-api/overview.md) - [What a snapshot includes](https://docs.ada.cx/reference/snapshot-api/what-a-snapshot-includes.md) - [Getting started](https://docs.ada.cx/reference/snapshot-api/getting-started.md) - [Export and import with Postman](https://docs.ada.cx/reference/snapshot-api/export-and-import-with-postman.md) - [Export and import with an AI assistant](https://docs.ada.cx/reference/snapshot-api/export-and-import-with-an-ai-assistant.md) - [Data Compliance API](https://docs.ada.cx/reference/data-compliance/overview.md): Overview - [Data Export API](https://docs.ada.cx/reference/data-export/overview.md): Overview - [Getting started](https://docs.ada.cx/reference/data-export/getting-started.md) - [Conversation object](https://docs.ada.cx/data-export-conversation-object.md) - [Message object](https://docs.ada.cx/data-export-message-object.md) - [Data Export API](https://docs.ada.cx/reference/data-export/data-export-v1-4/overview.md): Overview - [Conversation object](https://docs.ada.cx/reference/data-export/data-export-v1-4/conversations.md) - [Message object](https://docs.ada.cx/reference/data-export/data-export-v1-4/messages.md) - [Overview](https://docs.ada.cx/mcp/introduction/overview.md) - [Getting started](https://docs.ada.cx/mcp/introduction/getting-started.md) - [Claude](https://docs.ada.cx/mcp/introduction/getting-started/claude.md) - [ChatGPT](https://docs.ada.cx/mcp/introduction/getting-started/chat-gpt.md) - [Gemini CLI](https://docs.ada.cx/mcp/introduction/getting-started/gemini-cli.md) - [Google ADK](https://docs.ada.cx/mcp/introduction/getting-started/google-adk.md) - [Other MCP clients](https://docs.ada.cx/mcp/introduction/getting-started/other-mcp-clients.md) - [Connecting multiple Agents](https://docs.ada.cx/mcp/introduction/getting-started/connecting-multiple-agents.md) - [Authentication](https://docs.ada.cx/mcp/introduction/authentication.md) - [Data privacy](https://docs.ada.cx/mcp/introduction/data-privacy.md) - [Managing connections](https://docs.ada.cx/mcp/introduction/managing-connections.md) - [Manage MCP tools via Ada's MCP Server](https://docs.ada.cx/mcp/introduction/manage-mcp-tools.md) - [Built-in prompts](https://docs.ada.cx/mcp/introduction/built-in-prompts.md) - [FAQ](https://docs.ada.cx/mcp/introduction/faq.md) - [Troubleshooting](https://docs.ada.cx/mcp/introduction/troubleshooting.md) - [Tools overview](https://docs.ada.cx/mcp/tools/overview.md) - [get_ada_configuration](https://docs.ada.cx/mcp/tools/get-ada-configuration.md) - [get_ada_metric](https://docs.ada.cx/mcp/tools/get-ada-metric.md) - [get_available_filters](https://docs.ada.cx/mcp/tools/get-available-filters.md) - [get_conversations](https://docs.ada.cx/mcp/tools/get-conversations.md) - [get_conversation](https://docs.ada.cx/mcp/tools/get-conversation.md) - [search_knowledge](https://docs.ada.cx/mcp/tools/search-knowledge.md) - [search_coaching](https://docs.ada.cx/mcp/tools/search-coaching.md) - [get_improvement_guide](https://docs.ada.cx/mcp/tools/get-improvement-guide.md) - [list_glossary_terms](https://docs.ada.cx/mcp/tools/list-glossary-terms.md) - [get_glossary_conflict_guide](https://docs.ada.cx/mcp/tools/get-glossary-conflict-guide.md) - [list_entities](https://docs.ada.cx/mcp/tools/list-entities.md) - [edit_agent_behavior](https://docs.ada.cx/mcp/tools/edit-agent-behavior.md) - [list_agent_changesets](https://docs.ada.cx/mcp/tools/list-agent-changesets.md) - [edit_agent_config](https://docs.ada.cx/mcp/tools/edit-agent-config.md) - [get_test_cases](https://docs.ada.cx/mcp/tools/get-test-cases.md) - [get_test_runs](https://docs.ada.cx/mcp/tools/get-test-runs.md) - [get_test_run_quota](https://docs.ada.cx/mcp/tools/get-test-run-quota.md) - [send_feedback](https://docs.ada.cx/mcp/tools/send-feedback.md) - [Prompt library](https://docs.ada.cx/mcp/prompt-library/overview.md) - [Improvement recommendations](https://docs.ada.cx/mcp/prompt-library/improvement-recommendations.md) - [Quick health checks](https://docs.ada.cx/mcp/prompt-library/quick-health-checks.md) - [Create visualizations](https://docs.ada.cx/mcp/prompt-library/create-visualizations.md) - [Diagnose performance issues](https://docs.ada.cx/mcp/prompt-library/diagnose-performance-issues.md) - [Identify optimization opportunities](https://docs.ada.cx/mcp/prompt-library/identify-optimization-opportunities.md) - [Review configuration](https://docs.ada.cx/mcp/prompt-library/review-configuration.md) - [Search knowledge and coaching](https://docs.ada.cx/mcp/prompt-library/search-knowledge-and-coaching.md) - [Test agent responses](https://docs.ada.cx/mcp/prompt-library/test-agent-responses.md) - [Deep-dive analysis](https://docs.ada.cx/mcp/prompt-library/deep-dive-analysis.md) - [Overview](https://docs.ada.cx/chat/introduction/overview.md) - [Choosing an integration](https://docs.ada.cx/chat/introduction/choosing-an-integration.md) - [Web SDK](https://docs.ada.cx/chat/web/overview.md): Overview - [Getting started](https://docs.ada.cx/chat/web/getting-started.md) - [SDK API Reference](https://docs.ada.cx/chat/web/sdk-api-reference.md) - [iOS SDK](https://docs.ada.cx/chat/ios/overview.md): Overview - [Getting started](https://docs.ada.cx/chat/ios/getting-started.md) - [iOS SDK reference](https://docs.ada.cx/chat/ios/sdk-api-reference.md) - [Android SDK](https://docs.ada.cx/chat/android/overview.md): Overview - [Getting started](https://docs.ada.cx/chat/android/getting-started.md) - [SDK API Reference](https://docs.ada.cx/chat/android/sdk-api-reference.md) - [React Native SDK](https://docs.ada.cx/chat/react-native/overview.md): Overview - [Getting started](https://docs.ada.cx/chat/react-native/getting-started.md) - [SDK API Reference](https://docs.ada.cx/chat/react-native/sdk-api-reference.md) - [Release notes](https://docs.ada.cx/release-notes.md) - [Release Notes (all entries)](https://docs.ada.cx/release-notes/llms.txt) ## API Docs - Knowledge > Knowledge > Sources [Get knowledge sources](https://docs.ada.cx/reference/knowledge/sources/list.md) - Knowledge > Knowledge > Sources [Create a knowledge source](https://docs.ada.cx/reference/knowledge/sources/create.md) - Knowledge > Knowledge > Sources [Delete a knowledge source](https://docs.ada.cx/reference/knowledge/sources/delete.md) - Knowledge > Knowledge > Sources [Update a knowledge source](https://docs.ada.cx/reference/knowledge/sources/update.md) - Knowledge > Knowledge > Articles [Get knowledge articles](https://docs.ada.cx/reference/knowledge/articles/list.md) - Knowledge > Knowledge > Articles [Delete multiple articles](https://docs.ada.cx/reference/knowledge/articles/delete.md) - Knowledge > Knowledge > Articles [Get a single knowledge article](https://docs.ada.cx/reference/knowledge/articles/get.md) - Knowledge > Knowledge > Articles [Delete a single article](https://docs.ada.cx/reference/knowledge/articles/delete-by-id.md) - Knowledge > Knowledge > Articles [Upsert multiple articles](https://docs.ada.cx/reference/knowledge/articles/bulk-upsert.md) - Knowledge > Knowledge > Tags [Get article tags](https://docs.ada.cx/reference/knowledge/tags/list.md) - Knowledge > Knowledge > Tags [Delete a single article tag](https://docs.ada.cx/reference/knowledge/tags/delete.md) - Knowledge > Knowledge > Tags [Upsert multiple tags](https://docs.ada.cx/reference/knowledge/tags/upsert-multiple.md) - Knowledge > End Users > End Users [Get an end user](https://docs.ada.cx/reference/end-users/get-end-user-by-id.md) - Knowledge > End Users > End Users [Update an end user](https://docs.ada.cx/reference/end-users/patch-end-user-by-id.md) - Knowledge > End Users > End Users [Get multiple end users](https://docs.ada.cx/reference/end-users/get-end-users.md) - Knowledge > End Users > End Users [Create an end user](https://docs.ada.cx/reference/end-users/create-end-user.md) - Knowledge > End Users > Webhooks [Webhook: End user created](https://docs.ada.cx/reference/end-users/end-user-created-webhook.md) - Knowledge > End Users > Webhooks [Webhook: End user updated](https://docs.ada.cx/reference/end-users/end-user-updated-webhook.md) - Knowledge > End Users > Bulk Deletion > Endpoints [Submit a bulk end-user deletion request](https://docs.ada.cx/reference/end-users/bulk-deletion/submit-a-bulk-end-user-deletion-request.md) - Knowledge > End Users > Bulk Deletion > Endpoints [Get a deletion job](https://docs.ada.cx/reference/end-users/bulk-deletion/get-a-deletion-job.md) - Knowledge > Integrations > Integrations [List integrations](https://docs.ada.cx/reference/integrations/get-platform-integrations.md) - Knowledge > Integrations > Integrations [Create an integration](https://docs.ada.cx/reference/integrations/create-platform-integration.md) - Knowledge > Integrations > Integrations [Update an integration](https://docs.ada.cx/reference/integrations/update-single-platform-integration.md) - Knowledge > Integrations > Integrations [Get an installation](https://docs.ada.cx/reference/integrations/get-platform-integration-installation-self.md) - Knowledge > Integrations > Integrations [Update installation status](https://docs.ada.cx/reference/integrations/update-platform-integration-installation.md) - Knowledge > Audit Log > Audit Log [List Audit log events](https://docs.ada.cx/reference/audit-log/list-audit-log-events.md) - Knowledge > Audit Log > Webhooks [Webhook: Audit log event](https://docs.ada.cx/reference/audit-log/audit-log-webhook.md) - Knowledge > Conversations > Channels [Get a list of channels](https://docs.ada.cx/reference/conversations/get-channels.md) - Knowledge > Conversations > Channels [Create a new channel](https://docs.ada.cx/reference/conversations/create-channel.md) - Knowledge > Conversations > Channels [Update a channel](https://docs.ada.cx/reference/conversations/update-channel.md) - Knowledge > Conversations > Conversations [Start a conversation over Ada's email channel](https://docs.ada.cx/reference/conversations/create-email-conversation.md) - Knowledge > Conversations > Conversations [Create a new conversation](https://docs.ada.cx/reference/conversations/create-conversation.md) - Knowledge > Conversations > Conversations [Get a conversation](https://docs.ada.cx/reference/conversations/get-conversation-by-id.md) - Knowledge > Conversations > Conversations [Update a conversation](https://docs.ada.cx/reference/conversations/patch-conversation-by-id.md) - Knowledge > Conversations > Conversations [Get conversation messages](https://docs.ada.cx/reference/conversations/fetch-conversation-messages-by-id.md) - Knowledge > Conversations > Conversations [Create a new message](https://docs.ada.cx/reference/conversations/create-message.md) - Knowledge > Conversations > Conversations [End a conversation](https://docs.ada.cx/reference/conversations/end-conversation.md) - Knowledge > Conversations > Conversations [End Handoff](https://docs.ada.cx/reference/conversations/end-handoff.md) - Knowledge > Conversations > Conversations [Upload a file attachment](https://docs.ada.cx/reference/conversations/upload-attachment.md) - Knowledge > Conversations > Webhooks [Webhook: Conversation created](https://docs.ada.cx/reference/conversations/conversation-created-webhook.md) - Knowledge > Conversations > Webhooks [Webhook: Conversation message](https://docs.ada.cx/reference/conversations/conversation-message-webhook.md) - Knowledge > Conversations > Webhooks [Webhook: Conversation ended](https://docs.ada.cx/reference/conversations/conversation-ended-webhook.md) - Knowledge > Conversations > Webhooks [Webhook: Conversation handoff ended](https://docs.ada.cx/reference/conversations/conversation-handoff-ended-webhook.md) - Knowledge > Webhooks > Webhook Management [List webhooks](https://docs.ada.cx/reference/webhooks/list-webhooks.md) - Knowledge > Webhooks > Webhook Management [Create a webhook](https://docs.ada.cx/reference/webhooks/create-webhook.md) - Knowledge > Webhooks > Webhook Management [Get a webhook](https://docs.ada.cx/reference/webhooks/get-webhook.md) - Knowledge > Webhooks > Webhook Management [Delete a webhook](https://docs.ada.cx/reference/webhooks/delete-webhook.md) - Knowledge > Webhooks > Webhook Management [Update a webhook](https://docs.ada.cx/reference/webhooks/update-webhook.md) - Knowledge > Webhooks > Webhook Management [Get webhook signing secret](https://docs.ada.cx/reference/webhooks/get-webhook-secret.md) - Knowledge > Webhooks > Webhook Management [Rotate webhook signing secret](https://docs.ada.cx/reference/webhooks/rotate-webhook-secret.md) - Knowledge > Webhooks > Webhook Management [List webhook event types](https://docs.ada.cx/reference/webhooks/list-webhook-event-types.md) - Knowledge > Persona > Persona [Get persona](https://docs.ada.cx/reference/persona/get-persona.md) - Knowledge > Persona > Persona [Update persona](https://docs.ada.cx/reference/persona/update-persona.md) - Knowledge > Variables > Variables [List Variables](https://docs.ada.cx/reference/variables/list.md) - Knowledge > Variables > Variables [Get a Variable](https://docs.ada.cx/reference/variables/get.md) - Knowledge > Custom Instructions > Custom Instructions [List custom instructions](https://docs.ada.cx/reference/custom-instructions/list-custom-instructions.md) - Knowledge > Custom Instructions > Custom Instructions [Create a custom instruction](https://docs.ada.cx/reference/custom-instructions/create-custom-instruction.md) - Knowledge > Custom Instructions > Custom Instructions [Get a custom instruction](https://docs.ada.cx/reference/custom-instructions/get-custom-instruction-by-id.md) - Knowledge > Custom Instructions > Custom Instructions [Delete a custom instruction](https://docs.ada.cx/reference/custom-instructions/delete-custom-instruction.md) - Knowledge > Custom Instructions > Custom Instructions [Update a custom instruction](https://docs.ada.cx/reference/custom-instructions/update-custom-instruction.md) - Knowledge > Tools > Tools [List tools](https://docs.ada.cx/reference/tools/list.md) - Knowledge > Tools > Tools [Create a tool](https://docs.ada.cx/reference/tools/create.md) - Knowledge > Tools > Tools [Get a tool by ID](https://docs.ada.cx/reference/tools/get.md) - Knowledge > Tools > Tools [Delete a tool](https://docs.ada.cx/reference/tools/delete.md) - Knowledge > Tools > Tools [Update a tool](https://docs.ada.cx/reference/tools/update.md) - Knowledge > Glossary > Glossary [List glossary terms](https://docs.ada.cx/reference/glossary/list.md) - Knowledge > Glossary > Glossary [Create a glossary term](https://docs.ada.cx/reference/glossary/create.md) - Knowledge > Glossary > Glossary [Get a glossary term](https://docs.ada.cx/reference/glossary/get.md) - Knowledge > Glossary > Glossary [Delete a glossary term](https://docs.ada.cx/reference/glossary/delete.md) - Knowledge > Glossary > Glossary [Update a glossary term](https://docs.ada.cx/reference/glossary/update.md) - Knowledge > Playbooks > Playbooks [List playbooks](https://docs.ada.cx/reference/playbooks/list.md) - Knowledge > Playbooks > Playbooks [Create a playbook](https://docs.ada.cx/reference/playbooks/create.md) - Knowledge > Playbooks > Playbooks [Get a playbook](https://docs.ada.cx/reference/playbooks/get.md) - Knowledge > Playbooks > Playbooks [Delete a playbook](https://docs.ada.cx/reference/playbooks/delete.md) - Knowledge > Playbooks > Playbooks [Update a playbook](https://docs.ada.cx/reference/playbooks/update.md) - Knowledge > Snapshot API > Snapshot API [Export the Agent configuration as a downloadable archive](https://docs.ada.cx/reference/snapshot-api/export.md) - Knowledge > Snapshot API > Snapshot API [Import a full configuration snapshot, including knowledge articles](https://docs.ada.cx/reference/snapshot-api/import.md) - Knowledge > Snapshot API > Snapshot API [Get the status and result of a config export/import job](https://docs.ada.cx/reference/snapshot-api/get-job.md) - Data Compliance (Deprecated) > Data Compliance > Delete Chatter Data [Delete all data associated with a chatter's email address](https://docs.ada.cx/reference/data-compliance/delete-chatter-data/delete-all-data-associated-with-a-chatters-email-address.md) - Data Export > Data Export > Conversations [Return conversations matching the parameters](https://docs.ada.cx/data-export-conversation-object/get-conversations.md) - Data Export > Data Export > Messages [Return messages matching the parameters](https://docs.ada.cx/data-export-message-object/get-messages.md) - Data Export (v1.4) > Data Export (v1.4) > Conversations [Return conversations matching the parameters](https://docs.ada.cx/reference/data-export/data-export-v1-4/conversations/return-conversations-matching-the-parameters.md) - Data Export (v1.4) > Data Export (v1.4) > Messages [Return messages matching the parameters](https://docs.ada.cx/reference/data-export/data-export-v1-4/messages/return-messages-matching-the-parameters.md) ## OpenAPI Specification The raw OpenAPI 3.1 specification for this API is available at: - [OpenAPI JSON](https://docs.ada.cx/openapi.json) - [OpenAPI YAML](https://docs.ada.cx/openapi.yaml)