Release notes
May 22-26, 2023
Bot managing experience
We've updated the Fetch Chat Metadata block, so it now only saves the current conversation with a chatter. Previously, it saved every message from all conversations the chatter had with the bot, which resulted in handoffs containing very long transcripts and irrelevant content.
This change primarily impacts channels where chatter IDs don't change between chatter interactions with an Ada bot, which includes third party channels (Facebook Messenger, Twitter, Instagram, WhatsApp), Voice, and bots that have their chatter persistence settings set to "Never Forget."
No new updates
Conversation experience
Channels
Handoffs
AI
APIs
May 15-19, 2023
We’ve been hard at work this week preparing upcoming releases. Stay tuned to see what we have in the works!
May 8-12, 2023
Conversation experience
We fixed a display bug that caused the text that chatters entered to overlap with the Send button and shift when the text wrapped to new lines.
No new updates
Bot managing experience
Channels
Handoffs
AI
APIs
May 1-5, 2023
Bot managing experience
Our bot invitation emails now have "Activate your Ada account" as the subject line instead of "Invitation," so they're easier to spot in your inbox.
We've refined the prompt we use for AI rephrasing to better filter out inappropriate content.
Dashboard
When you're uploading a custom icon to use for your bot avatar, you can now use .png, .jpg, or .gif files, in addition to .svg files.
Channels
You can now use Sunshine Conversations Web as a channel. If you're interested, contact your Ada team for assistance.
Handoffs
We fixed an issue with our Zendesk Live Chat handoff that was causing chatters to get stuck in a waiting state.
We fixed an issue where images that Zendesk Live Chat agents sent appeared as links to chatters.
No new updates
Conversation experience
AI
APIs
April 24-27, 2023
Bot managing experience
For new bots, we've stopped creating default quick replies.
We fixed a bug affecting time conversions for some time zones.
No new updates
Conversation experience
Channels
Handoffs
AI
APIs
April 17-21, 2023
Conversation experience
We fixed an issue where screen readers would read out entire URLs for widgets. Now, they read out a dedicated aria-label instead.
No new updates
Bot managing experience
Channels
Handoffs
AI
APIs
April 10-14, 2023
Bot managing experience
We've updated our Ada Widget SDK. See the changelog and how to access the latest version here: https://www.npmjs.com/package/@ada-support/ada-widget-sdk.
Dashboard
In the HTTP Request block, we've added the ability to copy test HTTP request responses to your clipboard. At the top of the response body, there's a new Copy icon
.We fixed a bug that caused all Quick Reply buttons to display Answer titles, even if those Answers had different Answer Labels. This bug was only present in the dashboard and not in chat.
We fixed a bug that prevented Quick Reply button text from showing translated Answer labels. This bug was only present in the dashboard and not in chat.
We fixed a bug that prevented dragging and dropping Answers to either reorder them or move them between folders.
Conversation experience
We've fixed an accessibility issue that prevented chatters using screen readers from easily focusing on the Cancel button to close iFrames containing custom web widgets.
No new updates
Channels
Handoffs
AI
APIs
April 3-7, 2023
We’ve been hard at work this week preparing upcoming releases. Stay tuned to see what we have in the works!
March 27-31, 2023
Dashboard
We fixed a bug where Smart Search wasn't coming up for a client's Salesforce or Zendesk knowledge bases.
We fixed a bug where the dashboard would time out when updating folders for large bots.
We fixed a bug that was causing training groups to not display for some large bots.
Handoffs
We fixed a bug that allowed Ada to respond to new messages after an agent closed a ticket without having to see a passControl first.
AI
Improve and Create Variations are now available across all languages. Use these GPT-powered features to rephrase your multilingual Answer content, and to provide variations, to improve the conversational tone of your Answers.
We have upgraded Improve and Create Variations to GPT-3.5-Turbo.
We have improved our knowledge base parsing system so it removes documents that have duplicate content.
Additionally, our knowledge base parsing system also includes URLs when indexing chunks.
APIs
We have improved our logging around Spot node availability/termination.
We have launched a new dev2-green EKS cluster, which now serves all traffic in our dev2 environment.
We have enabled Loft & DevSpace on our new green cluster.
No new updates
Channels
March 20-24, 2023
Dashboard
When you drag a Builder Note into an Answer, the block now automatically opens in edit mode.
We fixed a bug that was preventing Quick Reply blocks from showing up when you searched for them.
If you have an Answer open in the dashboard and delete it, rather than staying in the deleted answer, you now go back to your Answers list.
We have added more information to the login page, so we can keep you posted with the latest Ada news.
Handoffs
We fixed a bug that caused some Answer training from the Improve tab to fail.
No new updates
Channels
AI
APIs