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View detailed reports on your bot's performance


There is a variety of detailed reports you can use to measure your bot's performance. This article outlines the individual reports, what they measure, and how the various filters work. Unless otherwise noted, you can view these reports by going to Measure > Reports in your Ada dashboard.

Generally, these reports don't include data from test users. That means that when you're testing your bot, you don't have to worry about skewing your report results. The exception to this, as noted below, is SMS campaigns, because there's no way to mark SMS message recipients as test users.

Learn about each report

Click a report name below to expand it and learn about the metrics it includes. Note that the reports that are available in your bot will vary based on your Ada subscription. If you have any questions, don't hesitate to contact your Ada team.

For more information on the filters you can use to refine your report data, see the Filter the data that appears in a report section of this page.

Filter the data that appears in a report

Filter data by date

To filter a report by date:

  1. Click the date filter drop-down.

  2. Define your date range by one of the following:

    • Select a predefined range from the list on the left.

    • Type the filter start date in the Starting field. Type the filter end date in the Ending field.

    • Click the starting date on the calendar on the left, and the ending date on the calendar on the right.

  3. Click Apply.

The date filter dropdown provides you with the ability to specify the date range you want to filter the report's data by. You can select from a list of preset date ranges or select Customโ€ฆ to specify your own by way of a calendar selector.

Filter data by additional criteria

The list of available filters differs for each report, depending on the data the report includes. Clicking the Add Filter drop-down menu gives you access to the filters relevant to the report you're viewing.

  • Previous Timeframe: Display the immediate past timeframe (same length) to compare against current selection. Graphs will also display a figure representing the delta (difference) between ranges (ie. how much did your botโ€™s volume rise or drop between timeframes)

  • Exclude Locked Answers: Graphs and tables will only display volumes for answers created after bot creation (for more details on locked answers, see โ€œAnswers That Donโ€™t Need Trainingโ€ here). This will remove volume for answers like โ€œGreetingโ€ and โ€œNot Understood.โ€

  • Language (if Multilingual feature enabled): Include/exclude volume of different languages if your bot has content in other languages.

  • Platform: Isolate different platforms that your bot is visible in or interacts with (ex. Nuance, Zendesk, SMS, etc)

  • Browser: Isolate users from specific internet browsers (ex. Chrome, Firefox, etc)

  • Device: Isolate users from specific devices and operating systems (ex. Windows, iPhone, Android, etc.)

  • Answers: Isolate specific answer(s). This can be used to check the performance of an answer or multiple answers over time.

  • Interaction Type: Isolate answers that result from questions that were clicked (quick reply buttons) or typed.

  • Include Test User: Include conversations originating from the Ada dashboard test bot. Test bot conversations are excluded by default.

  • Filter by Variable: View only the conversations which include one or more variables. For each variable, you can define specific content the variable must contain, or simply whether the variable Is Set or Is Not Set with any data.


Additional information

  • Report data is updated approximately every hour.

  • Reports are in the time zone set in your profile.


We recommend viewing your bot's data in the dashboard for the best experience. However, if you need to save the report as a PDF or print it physically, use the following recommendations to limit rendering issues:

  1. Click Print.

  2. In the Print window that appears, beside Destination, select either Save as PDF or a printer.

  3. Click More settings to display additional print settings.

  4. Set Margins to Minimum.

  5. Set Scale to Custom, then change the value to 70.

    • Alternatively, you can set the Paper size to A3 (11-3/4 x 16-1/2 in) or Legal (8.5 x 14 in).

  6. Under Options, select the Background graphics checkbox.

  7. Right before saving or printing, scroll through your print preview, and beside Pages, change the number of pages you want to include in your PDF or printout. The settings you changed above may affect how these pages render.

  8. If your destination is Save as PDF, click Save. If your destination is a printer, click Print.

Have any questions? Contact your Ada teamโ€”or email us at