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Manage chatter information using the Salesforce Action block

Overview

With the Salesforce Action Block, you can perform the following actions in Salesforce, all from within your bot:

  • Create a Case

  • Update a Case

  • Delete a Case

  • Lookup a Case

  • Create a Lead

  • Update a Lead

  • Search Contact by Email

Before using the Salesforce Action block, you need to configure the Salesforce <> Ada integration in your Ada dashboard.

Configure the Salesforce Action Block

To configure:

  1. In the left-side panel, navigate to Settings > Integrations

  2. Select Salesforce under Action Integrations.

Paste in your Salesforce username, password, security token (instructions here), and subdomain (instructions here) into the appropriate fields. Click Save.

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Use the Salesforce Action Block

To use the Salesforce Action block:

  • Drag the block into the appropriate Answer.

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To complete the Salesforce Action Block:

  1. Select Action: Select the action you want to perform in Salesforce.

  2. Insert variables that should be passed to mandatory field that has been configured in your Salesforce instance. This is required to create a lead.

  3. In the Select Optional Inputs dropdown, select any other field from Salesforce you want to map Ada variables to, and insert the variables.

  4. In the Save Responses as Variables field, save a variable such as ID or Casenumber.

  5. Select a Fallback Answer, in the event that the request fails.

Have any questions? Contact your Ada team—or email us at help@ada.support.