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Search for Answers in your dashboard

Overview

The advanced search feature helps you to efficiently search for Answers in your bot. To search for Answers, enter your search terms into the search bar.

search-for-answers.png

Search types and syntax

In addition to searching for regular keywords, you can search for Answers by filtering for specific Answer elements. In the Answer search bar, create a search string that specifies the Answer element to search for, followed by the name of that element. If you're searching by Answer setting, you also have to specify the state of that setting.

The following table lists the available search types, as well as the syntax for your search string. Wherever you see text formatted with a placeholder, replace the placeholder with the information you're searching for. None of the placeholders are case-sensitive, so you don't have to worry about capitalization in your search terms.

Note

For best results, copy and paste the entire syntax example into the search bar, then replace the placeholders directly in your search bar. For example, to search for all locked Answers in your bot, paste <settings:name:state> into your bot, then replace the placeholder text to <settings:locked:true>.

Search type

Syntax

Answer block

<block:name>

Answer setting

<settings:name:state>

Variable

<variable:name>

Event

<event:name>

Channel block

<unsupported:name>

Tag

[name]

Custom translation

<settings:translations:language>

Search by Answer block

To search for Answers containing a specific block, use the syntax <block:name>, replacing the name placeholder with the name of the block.

Examples: <block:request>, <block:capture>

The following table lists each searchable block, followed by the available search terms:

Block

Search name

Action App

These are all blocks in the Action Apps section of the block bar in the Ada dashboard.

action_integration

Conditional

conditionals_block

segmentation

CSAT

csat_survey

Email Handoff

handoff_recipe

email handoff

Helpdesk Handoff

helpdesk handoff

zendesk ticketing

helpdesk_handoff_recipe

HTTP Request

request

http_request_recipe

Link

link

List Option

lists

list selection

list selection template

list_selection_template

lists and selection

Live handoff

live_handoff

in-chat handoff

Liveperson Handoff

live person handover

liveperson_handover

chat handoff

Nuance Live Chat

nuance live agent

nuance_secure_live_agent

Picture

picture

image

Quick Replies

quick_replies

quick replies

quick reply

quickreply

quickreplies

Redirect

redirect_block

Salesforce Live Chat

salesforce live agent

salesforce_live_agent

Satisfaction Survey

satisfaction

survey

Scheduled

scheduled block

scheduled_block

Set Variable

set variable

variable default

variable override

variable_override

variable overwrite

variable reset

variable set

Shuffle

shuffle

Sign In

signin

sign_in

request sign in

Sign Out

signout

sign_out

request sign out

Text

text

Web Window

web window

web_window

Zendesk Chat

zendesk live agent

zendesk_live_agent

Zendesk Handoff

zendesk handover

zendesk_handover

chat handoff

Send SMS

voice_sms

Transfer Phone Call

voice_handoff

End Phone Call

voice_end_call

Search by Answer setting

To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the specific Answer setting, and state represents whether the setting is active or not.

Examples: <settings:live:true>, <settings:reviewable:on>

The following is a list of valid terms for specifying the setting name and state in your search string:

Name

  • live

  • clarifications

  • reviewable

  • reserved

  • locked

  • unlocked

State

The states in each bullet point are interchangeable. For example, searching for <settings:live:true> yields the same results as searching for <settings:live:yes>.

  • on, true, yes

  • off, false, no

Search by variable

To search your Answers containing specific variables, use the syntax <variable:name>, replacing the name placeholder with the name of the variable.

Examples: <variable:first_name>, <variable:email>

Search by Event

If you've created Events, you can search for the Answers that are tracking them. Use the syntax <event:name>.

Examples: <event:chatter_button_clicks>, <event:my_business_event>

Note

For Event names made up of more than one word, you must use underscores instead of spaces to separate each word in your search string.

Search by Channel block

To search for blocks associated with Ada's Channels feature, use the syntax <unsupported:name>.

Examples: <unsupported:whatsapp>, <unsupported:messenger>

Note

Blocks associated with Channels aren't searchable using the block search string.

Search by tag

When creating an Answer, or when managing its settings, you can assign tags to it so you can keep your bot organized. You can filter your Answers view to only show Answers that have one or more tags assigned to them. There are two ways to do this:

  • In the Filter by tags list, select one or more tags to search for.

  • In the search bar, enter the tag name using [name] syntax. For example, if you wanted to find all of the Answers in your bot that has a "Sale" tag, paste [sale] into the search bar.

Note

If you search for multiple tags, your bot returns a list of Answers that have all of the tags you searched for. It doesn't return Answers that have some, but not all, of the tags you searched for.

Search by custom translation language

If your bot supports multiple languages, you can search for Answers that contain custom translations for a given language. Use the syntax <settings:translations:language>, and replace the language portion with the language code for the corresponding language below.

For example, to search for all Answers in your bot that contain French custom translations, search for <settings:translations:fr>.

Language

Code

Arabic

ar

Belarusian

be

Bulgarian

bg

Bosnian

bs

Catalan

ca

Czech

cs

Danish

da

German

de

Greek

el

English

en

Spanish

es

Estonian

et

Finnish

fi

French

fr

Hebrew

he

Hindi

hi

Croatian

hr

Haitian

ht

Hungarian

hu

Indonesian

id

Icelandic

is

Italian

it

Japanese

ja

Kazakh

kk

Khmer

km

Korean

ko

Lithuanian

lt

Latvian

lv

Malay

ms

Burmese

my

Dutch

nl

Norwegian

no

Punjabi

pa

Polish

pl

Portuguese

pt

Romanian

ro

Russian

ru

Slovak

sk

Slovenian

sl

Albanian

sq

Serbian

sr

Swedish

sv

Tamil

ta

Thai

th

Tagalog

tl

Turkish

tr

Ukranian

uk

Urdu

ur

Vietnamese

vi

Chinese - Simplified

zh

Chinese - Traditional

zh-tw

Sort the Answers in the dashboard

In the Sort By list, you can select a sorting option to change the order in which Answers appear in the dashboard:

  • Manual/Folders: Displays your bot's default folder structure, which you can manually change by clicking and dragging folders and Answers.

  • Created: Sorts your Answers by the date they were created, either oldest to newest, or newest to oldest.

  • Updated: Sorts your Answers by the date they were last updated, either oldest to newest, or newest to oldest.

  • Title: Sorts your Answers alphabetically by title, either A to Z, or Z to A.

Have any questions? Contact your Ada team—or email us at help@ada.support.