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Search for Answers in your dashboard

Overview

The Advanced Search feature helps you to efficiently search for Answers in your bot. To use Advanced Search, type in your search syntax in the Answer Search bar.

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Search types and syntax

You can search for Answers by filtering for specific Answer elements. In the Answer list search field, create a search string that specifies the Answer element to search for, followed by the name of that element. If you're searching by Answer setting, you'll also specify the state of that setting.

The following table lists the available search types, as well as the syntax for your search string.

Search type

Syntax

Answer block

<block:block name>

Answer settings

<settings:name:state>

Variable

<variable:variable name>

Event

<event:event_name>

Channel block

<unsupported:channel name>

Search by Answer block

To search for Answers containing a specific block, use the syntax <block:name>. Name refers to the name of the block.

Example: <block:email>, <block:capture>

The following table lists each searchable block, followed by the available search terms:

Text

text

Conditional

conditional

conditionals

conditional_block

segmentation

Email Handoff

handoff_recipe

email handoff

Helpdesk Handoff

helpdesk handoff

zendesk ticketing

HTTP Request

request

Link

link

List Option

list selection

Liveperson Handoff

live person handoff

chat handoff

Nuance Live Chat

nuance live agent

Picture

picture, image

Quick Reply Block

quick replies

quick reply

quickreply

quickreplies

Salesforce Live Chat

salesforce live agent

Satisfaction Survey

satisfaction

survey

Scheduled

scheduled block

Set Variable

set variable

variable default

variable override

variable

overwrite

variable reset

variable set

Shuffle

shuffle

Sign In

signin

request sign in

Sign Out

signout

request sign out

Web Window

web window

Zendesk Chat

zendesk live handoff

zendesk in-chat handoff

Zendesk Handoff

zendesk handover

chat handoff

Zendesk Live Agent

zendesk live agent

Search by Answer setting

To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the specific Answer setting, and state represents whether the setting is active or not.

Example: <settings:live:true>, <settings:reviewable:on>

The following is a list of valid terms for specifying the setting name and state in your search string:

Name

  • live

  • clarifications

  • reviewable

  • reserved

  • locked

  • unlocked

State

  • on, off

  • true, false

  • yes, no

Search by variable

To search your Answers containing specific variables, use the syntax <variable:name>.

Example: <variable:first_name>, <variable:email>

Search by Event

If you've created Events, you can search for the Answers that are tracking them. Use the syntax <event:event_name>.

Example: <event:chatter_button_clicks>, <event:my_business_event>

Note

For Event names made up of more than one word, you must use an underscore instead of a space to separate each Event name word in your search string.

Search by Channel block

To search for blocks associated with Ada's Channels feature, use the syntax <unsupported:name>.

Example: <unsupported:whatsapp>, <unsupported:messenger>

Note

Blocks associated with Channels aren't searchable using the block search string.

Have any questions? Contact your Ada team—or email us at help@ada.support.