For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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    • Work with scripted bots
    • Before you begin
    • Build and maintain your bot
      • Work with blocks and apps
      • Train and manage Answers
      • Create conversations
      • Personalize conversations
      • Change your bot's look and feel
        • Customize your bot's look and feel
        • Customize the chat button
        • Customize the chat window
        • Customize your bot's personality in automatically generated content
      • Test your bot
      • Manage your bot and your team
      • Understand the settings chatters can control
      • Create phone conversations with Voice
    • Integrate Ada with other tools
    • Use Ada with your website
    • Measure success
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Build and maintain your botChange your bot's look and feel

Customize the chat window

Customizing the chat window will ensure the chat experience feels personalized and polished.

You’ll need the latest version of the Embed script to brand your chat window. For more information, see Embed Ada on your website or app.

  1. Navigate to Chat Window settings

    To customize your chat window, go to Settings > Bot setup > Customization and open the Chat window drawer.

  2. Implement color and Quick Reply format

    Start with choosing a primary color by inserting your hex code. Select how your Quick Reply buttons will be displayed—either stacked or in a carousel format.

  3. Select live agent and bot avatars

    With the Ada Glass integration, you have the option to select separate avatars for your bot and for live agents..

    • For your bot, choose a letter, or upload a custom SVG, PNG, JPG, or GIF file.

    • To represent a live agent, choose to keep the default avatar, or upload a custom SVG.

  4. Add privacy documentation

    If you toggle privacy on, a link to privacy documentation will be displayed in the chat window. If you choose to activate this feature, add in your own link to privacy documentation.

  5. Click Save to implement your changes.

Have any questions? Contact your Ada team, or email us at help@ada.cx.

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