> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Transcript summaries

## Overview

Ada can automatically attach a summary of an end user's conversation to a
[Handoff](/docs/handoffs) transcript. This summary helps support agents quickly determine
the reason for the escalation.

* The summary includes all messages exchanged between the end user and the AI Agent.
* The summary appears after the last message of the transcript.
* Summaries only consider text messages, not button clicks.
* Summaries are available for conversations in all languages.

![](/_fern-img/206ea9bfd6ebd4b66d8d699bea8aa5309e154d76131506da0cf010aa4c2e159c.webp)

## Limitations

Transcript summaries have the following constraints:

* **Platform availability**: Transcript summaries are currently available for Zendesk Live Chat (Zopim and ZAW), Zendesk Ticketing, Salesforce Live Chat, and the Email Handoff block.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).