> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/docs/handoffs/handoff-management/handoff-integrations/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Handoff integrations

Your AI Agent can integrate with external support systems like Zendesk and Salesforce to seamlessly transfer conversations to human agents. Setting up these integrations may involve [configuring API calls](/docs/automation/tools/api-tools/api-tool-control) and [authenticating API calls with tokens](/docs/automation/tools/api-tools/token-configuration).

This section covers how to set up handoff integrations with Zendesk and Salesforce. You’ll learn the steps to connect your AI agent with these platforms, ensuring a smooth transfer of conversations. These integrations rely on passing important context when a handoff happens.

![Handoff integrations](/_fern-img/26720ade1a27c66d6531b34c4cc30da0a5bd1545fc37de4edfc14dac9021c167.webp)

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).

> Overview