> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Initial Dixa configuration

Before you can connect an AI Agent to Dixa, the Ada chatbot feature must be enabled in your Dixa instance and you must create a chatbot token. These steps only need to be completed once per Dixa instance — not each time you connect a new AI Agent.

> **Note**
>
> Support for the Ada chatbot feature must be enabled by the Dixa team before you continue. Contact your Dixa representative to request it.

## Add yourself to the default queue

To test a handoff, add yourself as an agent to the default Dixa queue so that escalated conversations can be routed to you. This step is optional and only needed for testing.

**To add yourself to the default queue:**

1. In your Dixa instance, go to **Settings → Queues**.
2. Under the **default** queue, click the queue name.
3. On the **Agents** tab, click **Add agent** and add yourself to the queue.

![The Agents tab of the default Dixa queue with the Add agent button](/_fern-img/9353d9f12a3301e506feb2ad163e7bcbac950bab9e0dee06d1ae5a2e87b6be58.webp)

## Create an Ada chatbot in Dixa

Create a chatbot of type Ada in Dixa to generate the API token that connects Dixa to your AI Agent.

**To create the chatbot:**

1. In your Dixa instance, go to **Settings → Chatbots**.
2. Click **Connect chatbot**.

![The Connect third party chatbot dialog in Dixa with Ada selected as the chatbot type](/_fern-img/ac61c8caeb3f19b4d3d4ecaf4dbef80da2c61d073c097616c1e07f35f467b7cb.webp)

3. Select **Ada** as the chatbot type, enter a name for the chatbot, and click **Create chatbot**.
4. Copy the generated token and store it in a safe place.
   This token is used later when you connect the Dixa Utilities app to your AI Agent.

![The Dixa dialog showing the generated Ada chatbot token, ready to copy](/_fern-img/f4f7f9a4749e0785abf16e4db5379620a037230d27ce7bc429914f81a47bde03.webp)

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).