> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Additional Amazon Connect actions

In addition to the handoff action, the Amazon Connect integration exposes a utility action you can use within a conversation to check agent availability before deciding whether to escalate.

## Check queue hours of operation

The **Check queue hours of operation** action returns `True` if the specified Amazon Connect queue is currently within its configured hours of operation, and `False` otherwise. Use it to branch a conversation between live agent escalation and a deflection or out-of-hours flow.

The check accounts for the queue's configured timezone, hours-of-operation overrides, and holidays via the Amazon Connect `GetEffectiveHoursOfOperations` API.

**To set up the check queue hours of operation action:**

1. Add the **Amazon Connect** block with action **Check queue hours of operation** to your answer.
2. Provide a `queue_id` input — the Amazon Connect Queue ID you want to check. Find the Queue ID in Amazon Connect under **Routing → Queues**, by clicking on the queue and copying the UUID after `/queue/` in the URL.
3. The block returns a single boolean output: `True` if the queue is currently open, `False` if it is outside operating hours.
4. Use the output in an **If/Else** branch (or equivalent) to route the conversation to live chat or an out-of-hours flow.

---

Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).