> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Voice

> **Tip**
>
> **Not sure where to begin?** Explore our [Getting started](/docs/welcome/getting-started) guidelines to set up your first AI Agent, review [Key concepts](/docs/welcome/key-concepts) to understand the essentials, or check out [Improvement tactics](/docs/welcome/improvement-tactics) to resolve issues and keep things running smoothly.

With Ada Voice, your customers can engage with your AI Agent over the phone, helping them to resolve their issues faster. Voice is a core [channel](/docs/channels) offered by Ada, and enables you to deploy Ada in the most popular customer service channel.

Your Voice AI Agent can be integrated with your existing contact center phone technology, and can seamlessly route and escalate calls to a human agent if required.

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## Benefits of Ada Voice

|                                      |                                                                             |
| ------------------------------------ | --------------------------------------------------------------------------- |
| **Faster, more frequent resolution** | Immediate answers on the most popular customer service channel.             |
| **Reduced agent handle time**        | Smart routing and proactive context capture remove minutes from every call. |
| **Greater customer satisfaction**    | Conversational experience exceeds expectations.                             |

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## Configure Ada to start handling Voice conversations

> **Note**
>
> Before setting up a Voice AI Agent, make sure your agent's core elements—like [Knowledge](/docs/knowledge) and [Actions](/docs/automation/tools/api-tools)—are in place.

This section covers how to set up and manage the Voice channel for your AI Agent. You'll learn how to [get started with Voice](/docs/channels/voice/voice-onboarding), [create a Greeting and Handoff(s) for Voice](/docs/channels/voice/voice-configuration/greetings-and-handoffs), and [use Voice call capture options](/docs/channels/voice/voice-configuration/voice-call-capture-options) to capture important information from your end users.

You'll learn about the [out-of-the-box tools](/docs/channels/voice/voice-configuration/voice-tools) that your Voice AI Agent has available, [configuring voice-configuration](/docs/channels/voice/voice-configuration/voice-csat-configuration), and [AI Agent SMS consent](/docs/channels/voice/voice-configuration/sms-consent).

Lastly, this section explains how to [integrate your voice AI agent with your contact center technology](/docs/channels/voice/contact-center-integration) to ensure a smooth experience for callers.

For accounts with the integration available, [Dialpad Voice](./dialpad-voice.mdx) describes telephone routing, callback consent, and connection removal.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).