> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/docs/channels/third-party/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Third-party channels

> **Tip**
>
> **Not sure where to begin?** Explore our [Getting started](/docs/welcome/getting-started) guidelines to set up your first AI Agent, review [Key concepts](/docs/welcome/key-concepts) to understand the essentials, or check out [Improvement tactics](/docs/welcome/improvement-tactics) to resolve issues and keep things running smoothly.

Third-party channels are another [channel](/docs/channels) type offered by Ada, allowing the AI agent to connect with customers on various platforms. This enables the agent to automate responses and communicate smoothly across different systems.

> **Note**
>
> Before setting up an AI Agent, make sure your agent’s core elements—like [Knowledge](/docs/knowledge), [Actions](/docs/automation/tools/api-tools), and [Processes](/docs/automation/processes)—are in place. Other core features may also apply depending on your setup.

This section covers how to [deploy your AI agent with Zendesk SDKs](/docs/channels/third-party/zendesk-sdk-deployment) and [use Sunshine Web Messenger for interactions](/docs/channels/third-party/sunshine-web-messenger), enabling smooth integration with external platforms.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).

> Overview

## Docs

- [Zendesk SDK Deployment](https://docs.ada.cx/docs/channels/third-party/zendesk-sdk-deployment.md)
- [Sunshine Conversations Web Messenger](https://docs.ada.cx/docs/channels/third-party/sunshine-web-messenger.md)