> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/docs/channels/messaging/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Messaging

## Overview

Messaging connects end users with your AI Agent on websites and mobile apps. It supports generative AI Agents.

Use these guides after your AI Agent transitions to Messaging. The dashboard then shows **Config > Channels > Messaging**.

If the dashboard still shows **Chat**, use the [Chat guides](/docs/channels/chat) and coordinate your transition with your Ada team.

## Capabilities & configuration

[Messaging](/docs/channels/messaging) provides a hosted conversation interface and SDKs for web, iOS, Android, and React Native.

* [Onboarding](/docs/channels/messaging/messaging-onboarding): Prepare and test your first installation.
* [Choose an experience](/docs/channels/messaging/choosing-an-experience): Compare dashboard branding, custom apps, and headless integrations.
* [Migration](/docs/channels/messaging/migrating-to-messaging): Move an existing integration and check behavior changes.
* [Appearance](/docs/channels/messaging/messaging-configuration/appearance-settings): Configure the hosted interface.
* **Outreach**: Open **Messaging > Outreach** to configure [Proactive messages](/docs/automation/proactive-outreach/messaging). If a moved notice appears, follow **Go to Outreach**.
* [Installation](/docs/channels/messaging/messaging-configuration/installation): Select the correct developer guide.
* [Launch](/docs/channels/messaging/messaging-configuration/launch-options): Configure availability, allowed websites, and rollout.
* [Data controls](/docs/channels/messaging/messaging-configuration/data-controls): Configure persistence and approved link protocols.
* [Conversation experience](/docs/channels/messaging/conversation-experience): Review messages, files, transcripts, and human support.
* [Notifications](/docs/channels/messaging/push-notifications): Plan browser notifications and webhook push delivery.
* [Personalization and identity](/docs/channels/messaging/personalization-and-identity): Distinguish profile data from verified identity.
* [Automation and Languages](/docs/channels/messaging/automation-and-languages): Connect SDK configuration to your Agent's behavior.
* [Reporting and surveys](/docs/channels/messaging/reporting-and-surveys): Compare results across the transition.

## Related features

Share the [Messaging SDK documentation](/messaging/introduction/overview) with your developers for technical setup and API contracts.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).

## Docs

- [Messaging onboarding](https://docs.ada.cx/docs/channels/messaging/messaging-onboarding.md)
- [Choosing an experience](https://docs.ada.cx/docs/channels/messaging/choosing-an-experience.md)
- [Migrating to Messaging](https://docs.ada.cx/docs/channels/messaging/migrating-to-messaging.md)
- [Appearance settings](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/appearance-settings.md)
- [Data controls](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/data-controls.md)
- [Launch options](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/launch-options.md)
- [Installation](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/installation.md)
- [Conversation experience](https://docs.ada.cx/docs/channels/messaging/conversation-experience.md)
- [Push notifications](https://docs.ada.cx/docs/channels/messaging/push-notifications.md)
- [Personalization and identity](https://docs.ada.cx/docs/channels/messaging/personalization-and-identity.md)
- [Automation and Languages](https://docs.ada.cx/docs/channels/messaging/automation-and-languages.md)
- [Reporting and surveys](https://docs.ada.cx/docs/channels/messaging/reporting-and-surveys.md)