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# Conversation experience

## Overview

Review the hosted [Messaging](/docs/channels/messaging) conversation experience before you launch. Test the complete journey from the first message to resolution.

## Limitations

[Messaging](/docs/channels/messaging) supports different file experiences with different requirements. Image understanding, live agent attachments, and upload blocks do not share one size limit.

Custom interfaces must implement the controls and flows they need. Lovelace does not supply complete upload or survey workflows.

## Capabilities & configuration

Use [Messaging](/docs/channels/messaging) settings and integration guides to prepare these experiences.

| Experience         | What to verify                                                                            |
| ------------------ | ----------------------------------------------------------------------------------------- |
| Messages and retry | Test a failed send and retry. Check that the end user's message appears once.             |
| Human support      | Check routing, agent messages, reconnects, and persistence during a session.              |
| Transcripts        | Test the transcript options configured under **Appearance > General** on each platform.   |
| Files              | Test the correct upload flow and verify that previously uploaded files remain accessible. |
| Surveys            | Complete each configured survey and check the saved result.                               |
| Notifications      | Test permission requests and notification taps on each supported device.                  |

## Implementation & usage

Validate [Messaging](/docs/channels/messaging) with the features your Agent uses.

* See [Handoffs](/docs/handoffs) for human support configuration.
* See [image support](/docs/other/images) for image understanding requirements.
* See [Data controls](/docs/channels/messaging/messaging-configuration/data-controls) for the same-tab handoff persistence exception.
* See [Reporting and surveys](/docs/channels/messaging/reporting-and-surveys) for saved responses and transcript differences.
* See [Push notifications](/docs/channels/messaging/push-notifications) for browser notifications and webhook push delivery.

Compare the transcript and reporting record after each test. Confirm that custom applications expose errors and recovery actions to end users.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).