> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/docs/channels/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Channels

[Messaging](/docs/channels/messaging) connects end users with your AI Agent on websites and mobile apps. After your AI Agent migrates, the dashboard shows **Messaging**; until then, it shows **Chat**.

> **Tip**
>
> **Not sure where to begin?** Explore our [Getting started](/docs/welcome/getting-started) guidelines to set up your first AI Agent, review [Key concepts](/docs/welcome/key-concepts) to understand the essentials, or check out [Improvement tactics](/docs/welcome/improvement-tactics) to resolve issues and keep things running smoothly.

Your AI Agent is trained on [Knowledge](/docs/knowledge) and can also use other tools—like [Actions](/docs/automation/tools/api-tools), [Processes](/docs/automation/processes), [Coaching](/docs/optimization/coaching), and other features—to automate and fine-tune its responses. Businesses can also define the AI agent’s [personality](/docs/setup/persona) and set up how it hands off conversations to human agents or support systems.

Once these elements are in place, you can implement your AI Agent in the channels where you want it to interact with customers. Channels define where and how your AI Agent communicates with users. This section covers the different channels you can use to connect your AI Agent with customers. You'll learn how to set up and manage [Chat](/docs/channels/chat), [Voice](/docs/channels/voice), [Email](/docs/channels/email), [Social](/docs/channels/social), and [Third-party](/docs/channels/third-party) channels. These options let your AI Agent support customers wherever they are—on your website, in your app, over the phone, through email, or on other platforms like social media and messaging services.

---

Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).

> Overview

## Docs

- [Chat](https://docs.ada.cx/docs/channels/chat.md): Overview
- [Chat onboarding](https://docs.ada.cx/docs/channels/chat/chat-onboarding.md)
- [Appearance settings](https://docs.ada.cx/docs/channels/chat/chat-configuration/appearance-settings.md)
- [Data controls](https://docs.ada.cx/docs/channels/chat/chat-configuration/data-controls.md)
- [Launch options](https://docs.ada.cx/docs/channels/chat/chat-configuration/launch-options.md)
- [Installation](https://docs.ada.cx/docs/channels/chat/chat-configuration/installation.md)
- [Conversation experience](https://docs.ada.cx/docs/channels/chat/conversation-experience.md)
- [Push notifications](https://docs.ada.cx/docs/channels/chat/push-notifications.md)
- [Messaging](https://docs.ada.cx/docs/channels/messaging.md)
- [Messaging onboarding](https://docs.ada.cx/docs/channels/messaging/messaging-onboarding.md)
- [Choosing an experience](https://docs.ada.cx/docs/channels/messaging/choosing-an-experience.md)
- [Migrating to Messaging](https://docs.ada.cx/docs/channels/messaging/migrating-to-messaging.md)
- [Appearance settings](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/appearance-settings.md)
- [Data controls](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/data-controls.md)
- [Launch options](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/launch-options.md)
- [Installation](https://docs.ada.cx/docs/channels/messaging/messaging-configuration/installation.md)
- [Conversation experience](https://docs.ada.cx/docs/channels/messaging/conversation-experience.md)
- [Push notifications](https://docs.ada.cx/docs/channels/messaging/push-notifications.md)
- [Personalization and identity](https://docs.ada.cx/docs/channels/messaging/personalization-and-identity.md)
- [Automation and Languages](https://docs.ada.cx/docs/channels/messaging/automation-and-languages.md)
- [Reporting and surveys](https://docs.ada.cx/docs/channels/messaging/reporting-and-surveys.md)
- [Voice](https://docs.ada.cx/docs/channels/voice.md): Overview
- [Voice onboarding](https://docs.ada.cx/docs/channels/voice/voice-onboarding.md)
- [Greetings and Handoffs](https://docs.ada.cx/docs/channels/voice/voice-configuration/greetings-and-handoffs.md)
- [Voice call capture options](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-call-capture-options.md)
- [Voice AI Agent tools](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-tools.md)
- [CSAT configuration for Voice](https://docs.ada.cx/docs/channels/voice/voice-configuration/voice-csat-configuration.md)
- [SMS consent](https://docs.ada.cx/docs/channels/voice/voice-configuration/sms-consent.md)
- [Contact center integration](https://docs.ada.cx/docs/channels/voice/contact-center-integration.md)
- [Email](https://docs.ada.cx/docs/channels/email.md): Overview
- [Email onboarding](https://docs.ada.cx/docs/channels/email/email-onboarding.md)
- [Email configuration](https://docs.ada.cx/docs/channels/email/email-configuration.md)
- [Bring Your Own Domain](https://docs.ada.cx/docs/channels/email/email-configuration/byo-domain.md)
- [Appearance settings](https://docs.ada.cx/docs/channels/email/email-configuration/appearance-settings.md)
- [Launch controls](https://docs.ada.cx/docs/channels/email/email-configuration/launch-controls.md)
- [Implementation method](https://docs.ada.cx/docs/channels/email/email-configuration/implementation-method.md)
- [Block email addresses](https://docs.ada.cx/docs/channels/email/email-configuration/block-email-addresses.md)
- [Trusted senders](https://docs.ada.cx/docs/channels/email/email-configuration/trusted-senders.md)
- [Email handoffs](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs.md)
- [Handoff scenarios](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs/handoff-scenarios.md)
- [Attachment handling](https://docs.ada.cx/docs/channels/email/email-configuration/email-handoffs/attachment-handling.md)
- [Multiple participant conversations](https://docs.ada.cx/docs/channels/email/email-configuration/multiple-participant-conversations.md)
- [Email deployment](https://docs.ada.cx/docs/channels/email/email-configuration/email-deployment.md)
- [CSAT configuration](https://docs.ada.cx/docs/channels/email/email-configuration/csat-configuration.md)
- [Social channels](https://docs.ada.cx/docs/channels/social.md): Overview
- [Social channel onboarding](https://docs.ada.cx/docs/channels/social/social-channel-onboarding.md)
- [Instagram setup](https://docs.ada.cx/docs/channels/social/instagram-setup.md)
- [Sunshine Conversations setup](https://docs.ada.cx/docs/channels/social/sunshine-conversations-setup.md)
- [Zendesk Social integration](https://docs.ada.cx/docs/channels/social/zendesk-social-integration.md)
- [Third-party channels](https://docs.ada.cx/docs/channels/third-party.md): Overview
- [Zendesk SDK Deployment](https://docs.ada.cx/docs/channels/third-party/zendesk-sdk-deployment.md)
- [Sunshine Conversations Web Messenger](https://docs.ada.cx/docs/channels/third-party/sunshine-web-messenger.md)