> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Conversation experience

> **Warning**
>
> Ada has deprecated Chat. Messaging fully replaces Chat on December 15, 2026. Read [Introducing Messaging](https://docs.ada.cx/2026-09-30-introducing-messaging) to learn how to migrate.

## Overview

For Messaging integrations, review [Messaging conversation behavior](/docs/channels/messaging/conversation-experience). The guidance below describes legacy Chat behavior.

After configuring and embedding the Chat widget, your end users can make the experience their own. They can adjust chat settings to match their preferences and use features like transcripts to keep track of their conversations.

## Limitations\[#UUID-cb2d0a70-b152-fc4a-560e-627f6bafee3d\_id\_5680675250451\_id\_h\_01G3VCYVVYFDDJDMC47177KZ9X]

To protect the Email Transcript endpoint from abuse, a rate limit controls the number of times an end user can email the transcript to the same email address.

* 5 emails per minute
* 10 emails per day

## Capabilities & configuration

End users can customize their chat experience and access conversation records.

### Chat settings

When end users are interacting with your AI Agent, they can click the **Settings** icon ![](/_fern-img/522a07bd38c8f67de4fb082cd8e614fb9c4df3e9b0dd7b5ea270dc6b2a915b71.webp) to customize their chat experience.

![](/_fern-img/f919ae3bf031b8ec99b0a45190b2cf36d8d70908d97f2a2b6bf699b51b745693.webp)

#### Sound control\[#sound-control]

By default, when end users get a message from your AI Agent, a sound plays. End users have the option to turn the sounds on and off on their end. You can change your AI Agent's default behavior in **Channels** > **Chat** > **Appearance** > **General** > **Functionality** by enabling the **Enable sound by default** toggle.

#### Language selection\[#change-language]

If your AI Agent is set to support multiple languages, end users can click **Change language** and manually select one of those languages. If they don't select a language, the AI Agent tries to automatically detect the language they're using. For more information, see [About multilingual support](/docs/setup/languages/about-multilingual-support).

If your AI Agent is only set to support one language, this option is unavailable.

### Chat transcripts\[#access-chat-transcripts]

If chat transcripts are enabled, end users can either email or download their transcripts. For more information, see [Transcript access](/docs/channels/chat/chat-configuration/appearance-settings#transcript-access).

Transcript options are accessible from the three-dot menu at the top of the chat window.

* At the top of the chat window, click the **three-dot button** to open the Settings menu, then click **Download transcript** or **Email transcript**.

![](/_fern-img/344621d95e3ce83d3c81bbc9b844f08556abc46ec2e7391b00b36cc880651623.webp)

## Related features

* [Appearance settings](/docs/channels/chat/chat-configuration/appearance-settings): Configure transcript access and sound defaults.
* [About multilingual support](/docs/setup/languages/about-multilingual-support): Enable multiple languages for your AI Agent.
* [Data controls](/docs/channels/chat/chat-configuration/data-controls): Configure persistence settings.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).