> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.ada.cx/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.ada.cx/_mcp/server.

# Handoff block

## Overview

The Handoff block transfers customers to a live agent during a Process. When your AI Agent reaches this block, it will choose the most appropriate handoff configured in it to hand the customer off to a live agent.

> **Note**
>
> If you have any blocks in the Process after the handoff, your AI Agent won't use them.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).