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# Fetch Chat Metadata block

## Overview

The Fetch Chat Metadata block adds the chat transcript and/or customer information from a conversation, and saves that information as variables. This can be very useful when you're setting up handoffs, so you can pass along additional information to the human agent.

## Configuration

Save conversation transcripts, summaries, and customer information as variables for use in other blocks.

**To configure the Fetch Chat Metadata block:**

1. Under **Select Variables for Inputs**, beside **Chatter Token**, click inside the field and add the red **chatter\_token** metavariable.

2. Under **Save Response as Variables**, click the **Select Optional Variables** drop-down menu, then select any optional variables you'd like to capture:

   * **Transcript and Summary**: Select this option to save the conversation transcript and summary to a variable.
   * **Transcript Only**: Select this option to save just the conversation transcript to a variable.
   * **Summary Only**: Select this option to save just the conversation summary to a variable.
   * **Chatter Info**: Select this option to save the customer's metadata to a variable. This is the same information available about the customer's meta variables when you're viewing a chat transcript.

3. For each optional variable you selected, click the **Choose a Variable** drop-down menu, then select an existing variable, or create a new one, to capture the information.

4. Under **Fallback Answer**, you can click to edit the AI Agent's response if an error occurs.

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Have any questions? Contact your Ada team, or email us at [](mailto:help@ada.cx?subject=Help%20Docs%20inquiry).