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# Show queue position and wait time during Salesforce Messaging handoffs

End users waiting for a live agent after a Salesforce Messaging handoff now see a queue banner in the chat widget. The banner shows their queue position or estimated wait time. Previously, end users saw no queue indicator while they waited.

Estimated wait time appears with no extra setup. To show queue position instead, a Salesforce admin enables **Queue Wait Time and Position** on each Messaging Channel and republishes the linked deployment. Salesforce sends one signal or the other per Messaging Channel, not both. The banner appears in the Messaging and legacy Chat widgets only.

For setup details, see [Salesforce Messaging queue position and wait time](/docs/handoffs/salesforce/salesforce-messaging/salesforce-messaging-queue-position-and-wait-time).