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# Attach chat images to Zendesk Ticketing tickets

The Zendesk Ticketing **Create Ticket** action can now attach the images that an end user sent to your AI Agent in a chat conversation. The images become files on the ticket. Ada rolls this out for each AI Agent instance.

## What's new

The release adds one variable and these behaviors.

* **New variable**: `chat_attachments` is a File Data Token that holds the images from the conversation. To use it, map `chat_attachments` into the **File Data Token** input of the **Create Ticket** action.
* **Rebuilt for each ticket**: Ada builds the token each time the action runs. It does not include images that the AI Agent withheld as sensitive, images that Ada is still checking, images that Ada flags as malware, or images that Ada cannot read. The token holds about 20 images. If the conversation has more, Ada keeps the most recent images.
* **Zendesk Ticketing only**: this release does not cover other handoff platforms.

For more information, see [Images at handoff](/docs/other/images#images-at-handoff).