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# Voice: set how long your AI Agent waits after a key press

A new **Keypad entry timeout (seconds)** setting is on the Voice **Configuration** tab. It controls how long your AI Agent waits after the last key press before it uses the digits. Set it between 2 and 7 seconds. Pressing `#` submits the digits at once.

The timeout applies wherever an end user enters a value on the phone keypad. That includes Ask steps in Playbooks, Action inputs, and keypad capture in Greetings, Handoffs, and Processes. A shorter timeout makes keypad entry feel faster. A longer timeout gives end users more time between keys.

While an end user is entering digits, the Agent does not play the caller-silence re-prompt. This holds even when **Maximum caller silence (seconds)** is shorter than the keypad entry timeout.

The setting starts at 5 seconds for AI Agents that already use Voice, so nothing changes until you edit it. See [Configure how long your AI Agent waits after a key press](/docs/channels/voice/voice-onboarding#configure-how-long-your-ai-agent-waits-after-a-key-press).